Hybrid Ortho Treatment Coordinator bei Familia Dental & Vivid Smiles

Description

Our Addison/Elgin offices are looking for An Ortho Treatment Coordinator to join their team! 

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About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

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Job Purpose

The Ortho Treatment Coordinator performs many tasks requiring both interpersonal and technical skills. 

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Responsibilities

• Engage in interdisciplinary communication with the referring doctor(s).
• Discuss treatment results with the patient. Deliver any necessary clinical documentation, which may include clinical notes, radiographs, patient communication, next steps, ect.
• Meets with orthodontic patients to discuss treatment plans, insurance benefits, financing options and scheduling.
• Addresses the patient’s experience, feedback and objections to encourage patient’s acceptance of necessary oral health care.
• Coordinates future patient scheduling.
• Explains financing options and payment plans to patients.
• Works closely with the doctors assigned to the office to coordinate patient care and to address employee training needs.
• Understand and explain insurance benefits and financial options in non-clinical terms.
• Maintain a neat and organized workspace. Assures patients are scheduled for follow-up visits.
• Protect confidentiality of patient information.
• Hears and resolves complaints/concerns from patients and employees.
• Investigates and closes all related Non-Conformance Reports (NCRs)
• Meets or exceeds monthly operational goals, including, but not limited to, driving patient volume and maintaining the accuracy of patient information and insurance submissions.
• office team.

Requirements

Qualifications/Skill Sets

• Excellent customer/patient service and verbal/written communication skills.
• Comprehensive clinical knowledge of dentistry required.
• Comprehensive knowledge of orthodontic care required. Ability to communicate specific clinical questions the Orthodontist or team might have.
• Strong problem-solving abilities required.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge and experience with dental management software experience. Denticon experience is preferred.
• Working knowledge of dental insurance and Medicaid requirements. Ability to work in fast paced, patient-focused environment.
• Detail oriented with the ability to multi-task. 
• Interpersonal skills. Sometimes patients are in pain and/or mental stress. The Treatment Plan Coordinator should be patient and sensitive to patient emotions.
• Listening skills. The Treatment Plan Coordinator must be able to listen to patients and employees and work to resolve questions/concerns.
• Organizational skills. The Office Manager should have excellent organizational skills; ensure all record keeping and regulatory requirements are fully and accurately completed. The Office Manager may need to handle multiple, competing priorities.

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Benefits offered:

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!
• Part-Time Employees: Flex Time, 401K, financial advisors, and on demand pay

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Availability / Schedule:

Working hours between: M-F, 8:30 AM - 5:30 PM and Sat, 8:30 AM - 4:30 PM

• Full time employment:
• 4+ days a week, 30-40 hours per week
• available to work Saturdays
• Full Shifts (8-10 hours)