Hybrid Manager Facility Quality bei Dreyer’s Grand Ice Cream

Are you looking to catapult your career by driving high-impact transformation with household brands?  Do you crave an entrepreneurial, fast paced, and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, Skinny Cow and Outshine, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.

Main Purpose of Job:

Provides the leadership necessary to establish and maintain quality levels of products through sanitation, ingredient, packaging and quality systems management. The role is the “Guardian” of quality compliance and challenger of all functions across the value chain to drive quality levels right through the business. Provides technical expertise and support to ensure compliance to FDA regulatory requirements, product quality, and food safety.

Role and Activity

• Developing high quality standards and ownership across value chain
• Lead by example to carry out all duties and specific responsibilities in compliance with Quality and Food Safety Policies and Procedures.
• Promote the culture change towards behavioral quality improvements
• Direct and supervise the development, implementation and administration of QA activities in all phases of production at factory level
• Report all quality information and KPIs in the Daily Factory Review Meeting.
• Drive improvements and monitor Quality Metrics/KPI's at the facility
• Monitor and assess performance of the quality systems, report its effectiveness to management and implement actions for improvement
• Ensure compliance of the audit programs for internal and external audits i.e. FSSC 22000/Market audits
• Ensure the effective operation of HACCP and Food Safety Teams
• Drive Hygiene and GMP programs across the whole factory and external warehouse using minimal water
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values
• Identify and apply “Best Practices” within the facility or from the broader network
• Manage QA related projects from inception to implementation that take place inside and outside the resources of the Quality Dept on a factory-wide basis
• Provide technical support/resources for Co-manufacturers and Affiliates, which include insuring continued compliance to formal release requirements of associated products.
• Challenge all departments on Quality related matters
• In close cooperation with Corporate Quality liaise with Consumer Services, Marketing and Brand Manager by investigating and communicating consumer complaint trends and resolutions
• Factory Crisis Management Team
• Communication of new and/or updated Regulatory Policies within the facility
• Support to local, State and Federal agencies when requested by Divisional QA.
• Drive Monthly reviews of KPI’s and contribute towards meeting the yearly business Goals for the Facility.
• Goods in Check control

Qualifications & Requirements:

• B.S. in Dairy Science, Food Science, Microbiology, Chemistry, Biology or similar scientific discipline.
• Minimum 5-7 years Quality Management experience, preferably in food manufacturing or consumer goods industry. Within this there must be 2-3 years of factory QA experience, preferably at a QA Manager level.
• Must have strong knowledge and understanding of food safety / HACCP, GMP’s, Allergen Controls, Sanitary design/controls, pest control, basic food regulations, specifications, analytical and microbiological lab methods desired and basic food technology.
• Knowledge of Quality systems & principles
• Knowledge of Micro and Hygiene monitoring

BEHAVIORS AND CORE VALUES: Must consistently showcase the desired behaviors that represent our Core Values.

We Take Ownership

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

We Do What Is Right

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• Speak up when you see something that does not align to our values and policies

We Seek to Improve

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

We Are Better Together

• Ensure decisions are based on what’s best for the whole business
• Practice inclusion by seeking diverse perspectives
• Treat everyone with fairness and respect

Work Environment:

In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced. 

• Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures.
  • Requires use of cold-protective PPE.
  • May involve standing, lifting, and walking in refrigerated zones for extended periods.
• Fast-Paced: Workers often operate under strict timelines to meet production quotas.
  • High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines.
• Standing for Long Hours: Many roles require prolonged standing and repetitive tasks.
  • Repetitive hand and arm movements required.
  • Must be able to stand for hours with frequent bending, reaching, and lifting.
• Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.).
• Team-Oriented: Workers collaborate to ensure smooth production and packaging.

The position involves frequent exposure to nuts and other potential allergens. 

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $100,000 and $126,000 per year, with opportunities for overtime, shift differential, cold premium pay and annual bonuses (variable depending on company performance).

 We offer a comprehensive group benefits package including medical, dental, vision, life, paid time off, paid holidays, paid parental leave, 401K plan with employer match and annual contribution available.

Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.