Hybrid Help Desk Specialist - Active TS/SCI bei Essential Network Security (ENS) Solutions, LLC

• Provides initial technical support, addressing routine user inquiries and basic troubleshooting (Tier 1).
• Escalates more complex or unresolved issues to mid-level specialists for Tier 2 support.
• Accurately logs and tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures while gaining foundational experience.

Requirements

• Bachelor's Degree and 2+ years of relevant experience.
• Must have an Active TS/SCI : willingness to obtain and maintain a CI Poly.

Benefits

Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.

Why ENS?

• Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS
• 401k Contribution from Day 1
• PTO + 11 Paid Federal Holidays
• Long & Short Term Disability Insurance
• Group Term Life Insurance
• Tuition, Certification & Professional Development Assistance
• Workers’ Compensation
• Relocation Assistance