Hybrid Airport Systems IT Analyst bei Metropolitan Airports Commission, MN

About the Department

As a key connector between airport technology teams, support staff, and business partners, the Airport Systems IT Analyst plays a pivotal role in shaping the future of airport operations. This role is all about driving innovation, enhancing user satisfaction, and streamlining processes across Airside, Landside, and public-facing systems.

You’ll collaborate closely with MAC and airline personnel to uncover business needs and translate them into smart, scalable technical solutions. From leading process improvement initiatives to resolving critical system issues, you’ll be at the forefront of ensuring seamless operations. Your expertise will support a wide range of enterprise applications and airport systems, making a tangible impact on both day-to-day functionality and long-term strategic goals.

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

Position Duties

RELATIONSHIPS

Supervisory – Reports to Assistant Director of Airport Systems, Information Technology Department

Organizational – Frequent contact with all MAC staff in Airside, Landside, Terminal Ops, Ops Optimization and IT

External Business – Frequent contact with vendors and consultants, and airline staff

JOB DUTIES

• Assess the effectiveness of business systems by interviewing users, analyzing workflows, defining solution objectives, and evaluating system functionality
• Identify service gaps and measure the impact of proposed solutions on business operations
• Provide software and hardware recommendations based on industry best practices, analysis of business needs, and emerging technologies
• Configure, test, and set up applications to align with evolving business requirements
• Monitor the lifecycle of business system changes and produce detailed reports for management as needed
• Provide Level 2 support for critical airport systems, with a willingness to work evenings and weekends as needed
• Assist in providing system backup and restore procedures
• Assist in ensuring vulnerability patching of key systems, with a focus on minimizing impact to 24/7 operations
• Assist in creating and maintaining system documentation
• Assist in providing analytics on system usage and resources
• Maintain ongoing expertise in airport systems software through continuous learning and serve as a subject matter expert
• Perform other duties as assigned

Minimum Qualifications

Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Resourcefulness - Securing and deploying resources effectively and efficiently
• Ensures Accountability - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences -Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Persuades - Using compelling arguments to gain the support and commitment of others
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

MINIMUM REQUIREMENTS

• Bachelor’s degree in management information systems, Computer Science, Airport Management, or equivalent experience 
• Five years supporting enterprise class applications
• In lieu of a degree, nine years of experience supporting enterprise class applications or other combination of education and relevant experience.
• Solid interpersonal skills, technically curious and self-motivated

DESIRABLE REQUIREMENTS

• Experience with the operation and functionality of Airside and airfield operations, parking and commercial vehicle operations, airport terminal operations, public address, digital displays, and common use airport system
• Knowledge of CFR Part 139, airport and airline operations
• Experience writing technical documentation
• Excellent customer service skills with strong troubleshooting, research, and analysis skills.
• Ability to understand and communicate technical information to the end users in an easily understood manner
• Valid driver’s license and reliable vehicle to commute between job sites

Other Qualifications

This position provides an opportunity for on-site and remote work. MAC's remote work policy requires employees to be on-site three days of the week. Among the three on-site days, one of them must be either a Monday or a Friday and on Tuesdays, all employees are required to be onsite.