Hybrid Patient Access Specialist bei FoundCare, Inc.

Description

PRIMARY PURPOSE:

This position is a liaison between patients enrolled in care coordination, the Quality Care Team, and supporting departments. This position uses independent judgment and problem-solving to achieve the highest level of patient satisfaction in accordance with the agency service standards and compliance with the Quality Department guidelines. 

ESSENTIAL JOB FUNCTIONS:

This position will ensure that patient expectations are met and satisfied:

· Greet and welcome patients and visitors at the Center. 

· Answer phone and direct calls or assist patients as appropriate. 

· Provide education and information needed to patients. 

· Assist patients in navigating services in the community.

· Provide community resources to patients as needed and required.

· Assist the patients in scheduling transportation services, food card pick-up, and other support services. 

· Manage health insurance enrollment for patients. 

· Work with the finance team for payment tracking. 

· Collaborate with health insurance plans to ensure optimal program and reimbursement solutions. 

· Manage premium assistance for all patients. 

· Assist Grants Manager with Developing and implementing program strategies and goals. 

· Assist Grants Manager with Monitoring program performance and identify areas for improvement. 

· Work with Grants Manager to evaluate program effectiveness and make necessary adjustments. 

· Ensure compliance with all relevant regulations and guidelines. 

· Collect and analyze program data to identify trends and insights. 

· Work with Grants Manager to prepare regular reports on program performance and outcomes. 

· Utilize data to inform decision-making and program improvement. 

· Enter data in the EHR and the Provide Enterprise systems based on the care coordination program guidelines and requirements. 

· Perform other duties, special projects, and tasks as assigned. 

· Adhere to HIPAA standards while collecting, storing, and sharing electronic personal health information. 

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

· Proficiency in use of the computer including documentation in EHR software.

· Strong organizational and interpersonal skills.

· Excellent customer service skills.

· Ability to manage multiple and simultaneous responsibilities and to prioritize as it relates to patient care and acuity.

· Ability to maintain confidentiality of all medical, financial, and legal information 

· Ability to complete work assignments accurately and in a timely manner

· Ability to review, understand, and apply concepts presented in training programs and/or professional literature.

· Ability to communicate effectively in the English language, orally, in writing and electronically.

· Ability to interact and work with diverse populations.

· Ability to handle difficult situations involving patients, providers or others professionally.

PHYSICAL REQUIREMENTS:

· Physically demanding, high-stress environment.

· Ability to endure intermittent or long periods of standing in performance of job duties.

· Full range of body motion.  Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.

· Ability to lift & carry objects weighing up to 25lbs.

· Ability to travel to other FoundCare locations and perform job duties.

· Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms.

PROFESSIONAL REQUIREMENTS:

· Adhere to dress code, appearance is neat and clean. 

· Report to work on time and as scheduled. 

· Maintain patient confidentiality at all times. 

· Represent FoundCare in a positive and professional manner at all times.

· Comply with all organizational policies and standards of care.

· Participate in performance improvement and continuous quality improvement activities.

· Mandatory attendance at all staff training and in-services. 

· Complete all required competencies and maintain skill level. 

MINIMUM QUALIFICATIONS:

· High School Diploma plus experience in Social or Human Services. 

· 1-2 years minimum experience in a customer service role.

PREFERRED QUALIFICATIONS: 

· Knowledge of community resources.

· Experience in Electronic Health Record (EHR) and Provide Enterprise Systems.

· Bilingual (English and Haitian Creole)