Hybrid Assistant DVSS Director bei YWCA of Western Massachusetts

Reports to: Director of Adult Residential Services 

Schedule: Full time; Flexible to respond to crises and meet programmatic needs in addition to sharing responsibility for 24-hour on-call management 

FLSA Status: Exempt 

Salary: Pay Commensurate with experience   

URL:     www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. 

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality. 

Position Purpose

In close collaboration with the Director, the Supervisor provides programmatic leadership, crisis management, and operational support for the YW’s oversight 58-bed emergency shelter. The Direct Care Supervisor models organizational policy and practice, provides guidance to the 20-member Direct Service Advocate team, and engages with shelter guests on a daily basis.  

Essential Responsibilities

• Occasionally must work one day per weekend (Saturday or Sunday)
• In consultation with the Site Director, support the daily operations of the emergency shelter, including adherence to organizational and programmatic policies, practices, and requirements.
• Ensure a strengths-based model of service delivery that is mission-driven and respectful and inclusive of a diverse population.
• Contribute to new employee recruitment, selection, orientation, and ongoing training / professional development.
• Provide regular supervision to Direct Service Advocate team members, including assistance with staff scheduling and on call scheduling.
• Screen resident and/or staff incidents and/or issues with the Site Director.
• Oversee and maintain the monthly programming scheduling for groups, activities, and other opportunities to enhance residential life.
• Contribute to crisis response and management in consultation with the Director of Residential Services.
• Using AWARDS among other means, ensure that resident and program documentation is maintained in accordance with the YW’s Confidentiality policy.
• Share on-call responsibilities.
• Liaison with Play Pals and other shelter volunteers and interns.
• Conduct staff and resident house meetings.
• Communicate with the Site Director and Director of Human Resources regarding employee concerns and/or incidents. 
• Attend YW meetings, supervisions, and trainings as required / requested. 
• Perform other related duties as needed

Qualifications

• Bachelor’s degree required plus 3-4 years of experience in human services;
• Availability to work on weekends;
• Bi-lingual (Spanish/English) skill preferred;
• Prior supervisory experience with demonstrated ability to successfully manage projects;
• Experience working in residential setting preferred;
• Experience with survivors of gender-based violence and exploitation;
• Ability to work with survivors following a trauma informed framework;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Excellent written and organizational skills including computer skills;
• Ability to delegate and assign duties;
• Must have knowledge of/contacts with community agencies;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 150-day Introductory Period.