Hybrid Distribution Technician I bei None

Purpose: Responsible for providing blood product distribution service in a regulated environment to hospitals, other blood centers, and clients. Assist in managing the inventory of blood products with oversight from the Distribution Manager. Provide exceptional customer service and adhere to established quality practices while continually seeking to expand upon work performance and knowledge.

Shift: Tuesday, Wednesday, Thursday and Friday 10AM-8PM

Responsibilities:

• Customer Service: Provide excellent customer service to all We Are Blood customers, both internal and external.   Understand the unique inventory and service needs of each hospital customer and select appropriate blood products for distribution to ensure customer needs are met. Demonstrate ability to multi-task in a fast-paced regulated environment.
• Quality and Regulatory Responsibilities: Manually and/or electronically log orders and shipments, ensuring accuracy and delivery time frames are met with strict adherence to SOP. Inspect products or specimens and pack appropriately for shipment to ensure regulatory requirements are met for each type of shipment. Perform irradiation procedures, including documentation and relabeling of components. Deliver shipments to hospitals, other carriers or blood centers; and pick up shipments or specimens. Inspect and determine acceptability requirements for product return. Process expired platelets and/or red blood cells for further manufacturing and subsequent shipment to contracted entities. Be responsible for monitoring and documenting storage temperatures for all components; in-house, and upon receipt. Take appropriate action in the occurrence of out-of-temp events.
• Inventory Management: Assist in the  management of product inventory to reduce expiration rates while ensuring community needs are continually met. 
• Record Keeping: Complete all required documentation accurately with strict adherence to cGMP and SOP.
• Logistics: Maintain vehicles and work areas in clean, well-organized state. Maintain an acceptable driving record. Other duties as assigned.
• Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence.

Skills, Education, & Experience:

• High school diploma or equivalent.

• Must be at least 21 years of age, have a valid Texas driver’s license, proof of insurance, and an acceptable driving record.
• Two years of customer service experience required. Prefer some experience in inventory and/or distribution in a regulated environment.
• Some computer skills preferred.

Physical/Mental Abilities:

• Customer service orientation, good listening skills.
• Attention to detail. 
• Ability to multi-task in a fast-paced regulated environment.
• Ability to work effectively independently, without direct supervision, as well as within a group.
• Ability to lift at least 30 lbs, stand for extended periods of time, load and unload vehicle, enter and exit vehicle.
• On-call and flexible scheduling required.
• Work overtime hours as needed.
• Exhibit professional conduct and demeanor at all times.
• Ability to adapt to changing situations.
• Ability to interpret and respond appropriately to sensitive information and situations.
• Ability to work in a bio-hazardous environment.

Veterans Disabled welcomed to apply.