Hybrid Human Services Supervisor (Business Operations) bei Union County, NC

About the Department

Position Duties

Performs technical, administrative, and professional work while directing, planning, and organizing program specific components of day-to-day operations, customer service and logistics.

Utilizes and creates various reports to track workloads and/or caseloads and determine job performance.

Interviews and recommends staff to hire. Leads and develops team members, through motivational coaching and implementation of an ongoing performance management process, including monitoring and evaluating staff’s activities and performance and completion of yearly evaluations.

Provides training for staff by coordinating resources or personally directing the development and training of to ensure that all team members are properly inducted, oriented and trained to meet ongoing business needs.

 Ensures all required team members or program component licensures and training are maintained to meet compliance standards and sustain best practices.

Assists with facilitation and sometimes leads process and workflow improvement activities and trainings, and ensures documentation of all supervised job functions.

Promotes a culture of information sharing and practices clear and open communications to ensure that staff members know what results are expected of them and that they are regularly and appropriately informed of all County, Agency, and Program matters of concern to them.

Assists Program Manager and/or Division Director with development, implementation, and management of the administrative foundation for areas of accountability, including policies, procedures, training platforms and reporting documentation. 

Assists Program Manager and/or Division Director with determining, monitoring and managing budgets, staffing, and equipment needs including hiring, training, monitoring, scheduling, and evaluation, and ensures consistent and appropriate application of County HR policies.

Ensures that grant requirements and/or local, state, and federal policies, rules, regulations, and operational requirements are complied with and properly implemented for specific program area(s) of accountability.

Studies and understands all aspects of grants for specific program area(s) of accountability, including assisting with preparation and/or submittal of grant applications, managing and monitoring activities to ensure compliance, and, completing required reporting.

Responds to the activation of the County’s Emergency Operations Center (EOC) as appropriate when directed.

Represents the County, Human Services Agency, and program in a positive light by demonstrating the “Union County Way” of customer service with all staff, internal and external business partners, and customer by communicating in a timely, tactful, consistent manner, both with clear, accurate written information and verbally with poise, voice control and confidence.

Maintains an enthusiastic, self-starting approach to meet job responsibilities and accountabilities, while promoting a team environment and positive culture.

Consistently research situations and problems, seeking to understand all facts, then engages others to obtain experienced advice and understand alternatives before exercising judgment or taking action.

Performs other related duties as assigned.

POSITION-SPECIFIC FUNCTIONS:

Human Services – Business Operations

Manages the daily function of the Interpreting staff of Human Services by scheduling and monitoring workflow and client flow. Providing resources and training for the Interpreting staff. 

Trains new staff on how to access/request an online interpreter, and how to use three-way calling on the phone. Providing resources for the community that require bilingual services through Human Services.  Providing bilingual resources for all external clients calling into the Human Services agency enquiring about services. Provides internal support by assisting the Customer Services team with navigation. 

Provide 24-hour bilingual on-call services to the Child Welfare Division. This includes making sure an Interpreter is scheduled to assist the worker and client, whether it is over the phone or at the physical location. 

Coordinates with bilingual staff in conjunction with Public Health bilingual staff to ensure patients and clients receive service in their language of choice. 

Minimum Qualifications

MINIMUM QUALIFICATIONS

Education and Experience:

Business Operations

Licenses or Certifications:

Must have a valid Driver’s License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

Special Requirements: 

Business Operations

• Fluent in English and Spanish
• Schedules for bilingual staff to cover all on-call 
• Demonstrated knowledge of oral/written language.
•  Interpreter Language Assessment required. 
• Ability to pass the Medical Interpreter assessment test

Applicable to Identified Human Services Positions Only: In order to perform work in this role, within (30) thirty days of employment you must provide immunization records, provide proof of immunity, or receive/start the required vaccination series, as applicable, along with complying with any necessary screenings, as required by the Union County Division of Public Health and its Healthcare Personnel Immunization and Tuberculosis Screening Policy, in accordance with applicable law.

Other Qualifications

PHYSICAL DEMANDS

Must be physically able to operate a variety of machinery and equipment including computers, typewriters, copiers, radios, fax machines, calculators, printers, etc. Must be able to exert up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

WORK ENVIRONMENT

Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs.