Hybrid Registration Clerk bei City of Frisco, TX

About the Department

Under general supervision according to assignment, prepares, bills, and receives monies for permits, applications, licenses, or utilities. Provides telephone and direct customer service information related to area of assignment. Maintains and updates databases, prepares department, division, or section reports, spreadsheets, and updates records and files.  

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Position Duties

Essential Job Functions:

• Provides information, instruction and/or direction by telephone or direct contact related to area of assignment.
• Provides information for plans, records, permits and approvals to developers, contractors, City departments, and citizens.
• Prepares fees, charges, and billing information for mailing.
• Notifies customers of monies due, account renewal or follow up needed.
• Answers and directs telephone inquiries to appropriate staff member.
• Receives and prepares receipts for monies collected.
• Balances cash drawer and prepares bank deposits.
• Opens, date stamps and distributes mail to appropriate personnel or department.
• Maintains and updates databases, spreadsheets, billing records, personal information, timesheets, records and files.
• Orders and maintains office supplies.

Other Important Duties:

• Maintains a safe, clean office environment.
• Travels to run errands, pick up and deliver reports, mail, and supplies.
• Performs other related duties as assigned.

Minimum Qualifications

Required Knowledge and Skills:

• Knowledge of technical information and procedures related to area of assignment.
• Knowledge of computers and related equipment, hardware and software for area of assignment.
• Knowledge of customer service and public relations techniques.
• Knowledge of money handling policies and procedures.
• Knowledge of City policies and procedures.
• Skill in effective oral and written communications.
• Skill in effectively responding to or referring technical inquiries related to area of assignment.
• Skill in entering, maintaining, updating and retrieving database information .
• Skill in computing accurate fees or payments due and providing receipts and change.
• Skill in resolving customer complaints and concerns.

Education, Experience, and Certifications:

• High School Diploma or G.E.D., and two (2) years customer service or cashiering experience; or equivalent combination of education and experience.
• Must pass a pre-employment drug screening and/or physical exam.
• Must possess State of Texas Drivers License.

Other Qualifications

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in an office setting.
• May be subject to repetitive motion such as typing, data entry and vision to monitor.
• May be subject to extended periods of standing when assisting walk in customers.
• May be subject to occasional bending, reaching, kneeling and lifting such as retrieving or replacing files and records.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, copier, calculator, fax machine and other standard office equipment and department vehicles.