Hybrid Peer Support Supervisor bei Janus of Santa Cruz

Description

The PSS Supervisor plays a key leadership role in coordinating peer support services across Janus programs and community partnerships. Working closely with leadership, the PSS Supervisor oversees training, scheduling consultation, and recruitment recommendation efforts for the peer support team, while ensuring alignment with organizational and agency priorities. This role monitors team performance and key performance indicators (KPIs), and ensures timely, high-quality PSS services.

CLASSIFICATION Full Time

REPORTS TO Program Director  

JOB TITLES REPORTING TO THIS POSITION Peers (directly and indirectly)  

DEPARTMENT Programs 

HOURS M-F 8:00am-4:30pm

Compensation - $65000 to $75000

 Responsibilities  

• Work closely with the Program Director and Program Managers on behalf of the peer support services, to coordinate efforts between all programs and community partners to advance Peer support services initiatives and priorities. 
• Coordinate and oversee Peer schedules and timecards in coordination with site supervisor and/or manager.  
• Works with program leadership to determine appropriate peer support staffing levels and identify staffing and recruitment needs. 
• Assist the PAC department in peer support recruitment, interviewing, hiring, and onboarding of new peers. 
• Assists with planning and coordinating meetings, training, and events.   
• Set project goals, timelines, work plans, and regular meeting agendas.  
• Ensures all project goals are completed on time.  
• Monitors Peer KPIs works to improve team productivity as needed.  
• Ensure case management needs are being met at each site, developing operational ECM plans by specific site needs.  
• Work with QA/QI team to monitor compliance of DMC documentation timeliness  

TEAM PARTICIPATION: 

• Identify areas to engage PSS participation with other team members and across programs 
• Attend staff and Peer support staff meetings at Janus and external meetings where patient care is discussed 
• Represents Janus at community meetings and brings pertinent information back to program leadership 
• Provide mentorship to incoming PSS support to support certification goals and program integration  

CLINICAL SERVICES, QUALITY & PATIENT CARE: 

• Facilitate oversight of the following:  
• Goal setting and follow-through using Motivational Interviewing to partner with patients on improving health and wellbeing 
• Effectively manage crisis by using Motivational Interviewing and De-escalation skills, both in support of patients and other team members 
• Effectively communicate care plans internally with team members, and externally with community partners, as needed.  
• Offer exceptional care coordination skills that include warm hand-offs and closed loop referrals  
• Ability to self-direct with decision-making, triage, and time management 
• Understanding of transdisciplinary teams and roles using an integrated approach to care 
• PSS onboarding including educational sign up and certification  

Related Functions: 

• Attends all required trainings and administrative meetings, as required 
• Is a member of the Program Leadership Team (PLT) 
• Other duties and responsibilities as assigned by Supervisor 

  QUALIFICATIONS  

• Minimum two years of employment experience in a behavioral health or human service setting  
• One-year supervisory/leadership experience with peer support and/or counseling/case management staff 
• Experience working with multi-disciplinary teams. 
• Knowledge of HIPAA standards & CFR42 confidentiality restrictions. 
• Understanding of PSS certification process  
• Bilingual Spanish/English preferred but not required. 
• Ability to effectively use internal and external informational technology systems (including EHRs, SCHIO, MS Office products, Insurance portals, and others) and keep prompt documentation within the systems. 
• Knowledge of DMC billing regulations and documentation requirements  
• Travel is required. 

  Additional Credentials: 

• PSS supervisor credential  
• Certification in Motivational Interviewing (MI)  
• Trauma-Informed Care (TIC). 

 GENERAL PERFORMANCE STANDARDS   

• KNOWLEDGE OF WORK: Possess and uses knowledge of the job essential to perform the specific functions and related work. 
• QUANTITY OF WORK - Accomplishes an appropriate volume of satisfactory work under normal conditions. Ability to produce results.  
• QUALITY OF WORK - Consistently demonstrates accuracy, thoroughness, neatness, and dependability to produce work within acceptable standards. 
• TIMELINESS - Completes assignments on or ahead of schedule. 
• ABILITY TO LEARN NEW DUTIES - Interprets, learns, and responds to instructions for new situations, procedures, or methods. 
• JUDGEMENT and COMMON SENSE - Decisions/actions are sound, including safety awareness. COOPERATION - Willing to work with others toward common goals. 
• COMMUNICATIONS - Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information. 
• INITIATIVE - Ability to originate, develop or create innovative ideas or take steps to get things done. PROBLEM SOLVING - Identifies and evaluates alternate solutions and selection of the most appropriate course of action. 
• ATTENDANCE and PUNCTUALITY - Shows daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods and other authorized absences from work. 
• Frequently moves equipment weighing up to 25 pounds for various needs.? 
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.?

 COMPETENCIES :

  COMPETENCIES  

• Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations with staff and patients. 
• Communicating Effectively: Shares information; listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message. 
• Patient/Customer Focus: Builds patient confidence, is committed to increasing patient satisfaction and engagement, assumes responsibility for solving patient problems, ensures commitments to patients are met, responds to internal customer inquiries and concerns. 
• Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions. 
• Developing Talent: Values the difference that each employee makes and connects their role to organizational and team success. Provides direction and guidance in team and collaborative settings. Provides timely guidance and feedback to help others strengthen specific knowledge and develop skill areas to accomplish tasks or solve problems. 
• Leading Change: Supports people in their efforts to try new things; embraces change; maintains a constant focus on efforts to improve performance, quality and efficiency of work processes. 
• Managing for Results: Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results. 
• Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.