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Hybrid TEMPORARY COMPLIANCE ADMINSTRATIVE ASSISTANT bei Bergen's Promise

Bergen's Promise · Hackensack, Vereinigte Staaten Von Amerika · Hybrid

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Description

 This is a TEMPORARY Full-Time position. The assignment will be about 6 to 9 months.


 RESPONSIBILITIES INCLUDE: 

  • Communicate with families via phone to ensure the timeliness and quality of service delivery is provided in accordance with contracted standards; skills include

o A true interest in and enthusiasm for direct communication with the families we serve

o Effective communication with families whose healthcare system knowledge may be limited

o Troubleshooting

o Ability to process complaints

o De-escalation

o Direct items of concern to the appropriate staff member for follow-up

o Record details of family contacts and actions taken if any

o Develop quarterly reports based on the data collected

  • Complete monthly auditing youth charts, including:

o Review of family and youth charts to ensure the amount, timeliness and quality of service delivery is provided in accordance with contracted standards; skills include

o Attention to detail

o Efficient use of resources

o Efficient time management

o Strong organizational skills

  • At the instruction of the Compliance Supervisor, process family medical records requests
  • Maintain strict confidentiality of all compliance matters, including information and processes
  • Provide additional data reporting and analysis as needed
  • Perform other duties as assigned

    CORE COMPETENCIES: 

  • Conveys ideas and facts, both verbally and in writing, using language that others will best understand; listens with undivided attention while seeking to understand
  • Makes decisions with knowledge of facts, goals, constraints, and risks within the scope of their position, including consideration of the health and safety of all stakeholders
  • Develops solution-focused and creative ideas when problem solving and working to achieve goals
  • Takes personal responsibility for the quality and timeliness of work, is resourceful and achieves results with little oversight
  •  Adapts to changing business needs, conditions, and work responsibilities
  • Displays an on-going commitment to learning and professional development; responds positively to coaching and feedback
  • Facilitates collaborative, professional, and productive relationships with all agency stakeholders
  • Supports a work environment that embraces and appreciates diversity
  •  Strong ability to work independently, manage multiple complex and high priority assignments


Requirements

  

  • Associate degree, preferably in finance, health, business administration or a related field
  • Fluency in applicable office technology and software, including Microsoft 365 and its component parts
  • Written and verbal communication skills
  • Excellent interpersonal skills
  • Experience in quality improvement, compliance, and/or insurance preferred
  • A flexible schedule to accommodate communication with working families
  • Bi-lingual English/Spanish preferred
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