Hybrid Part-Time Customer Success Representative (TEMPORARY ADMINISTRATIVE SPECIAL SERVICES) bei City of Detroit, MI

About the Department

Part-Time Customer Success Team Representative (Call Center Only)

Position Duties

What You’ll Do:
 • Answer incoming calls from business and residential customers.
 • Determines requirements by working with customers.
 • Assist customers with problem resolution, including accurate input of information.
 • Interact with other Treasury departments to resolve issues.
 • Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
 • Follow up customers' cases
 • Accurately enter customer information in the Cherwell system.
 • Maintain a professional working environment.
 • Display self-discipline and self-confidence.
 • Show respect for our customers and fellow employees.
 • Other duties as assigned, which may include participating in team meetings, contributing to process improvements, and assisting with training new team                    members.

Minimum Qualifications

Minimum Qualifications/Skills

• Excellent verbal communication skills
• Telephone Skills
• Friendly and pleasant manner

• Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high-quality experience for our members. They deserve the best!

• Documentation Skills
• Active listening skills
• Attention to detail
• Problem-solving skills
• Critical Thinking skills

Education and Experience Requirements:

• Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An associate’s degree in business or a related field is a plus!

• Call Center and/or financial institution experience is a plus.
• Fluent in Spanish/Arabic (A Plus but not necessary)