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Hybrid Customer Service Superintendent bei Rausch Services Group, Inc.

Rausch Services Group, Inc. · San Antonio, Vereinigte Staaten Von Amerika · Hybrid

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Description

The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process; and ensures protection of the asset while providing Service of the Second Mile. Routine travel is required. 


The Texas Superintendent will report directly to the Construction Manager. 


Duties & Responsibilities

  • Works in tandem with multiple parties in completing work orders in the specified timeframes. 
  • Works in tandem with multiple parties in providing service to tenants and assisting in resolving tenant relations. 
  • Review and assess requested repairs for validation.
  • Acts as the coordinator and liaison with vendors in completing repairs.
  • Performs repairs not requiring a professional license.
  • Performs processes for a successful Move In, Move Out and Tenant Turn. 
  • Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
  • Performs periodic inspections of occupied and vacant assets. 
  • Performs periodic inspections of vacant assets for market-ready condition. 
  • Inspects assets to ensure exacting standards; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs. 
  • Maintains an organized schedule, to effectively complete all assigned tasks and in the order by level of urgency. 
  • Adhere to all published safety regulations and protocols. 
  • Update job and market knowledge on an ongoing basis.
  • Additional duties as required

Requirements

  • Minimum of 2 years experience in construction, maintenance, or a related field. 
  • Ability to work as part of a team, alone, or without direct supervision. 
  • Ability to lead and coordinate vendors and junior team members.
  • Competency in MS Office, relevant software, and general technology. 
  • Customer focus and bottom-line oriented.
  • Ability to operate under solid pressure and meet tight deadlines in a fast paced environment. 

Physical Demands

  • Pushing and pulling heavy items on a regular basis
  • Frequently lifting items of varying weights
  • Extended periods of standing or sitting
  • Periodic stooping, kneeling, and bending
  • Must have manual use of hands and vision to use computer constantly
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