Hybrid Assistant General Manager (Live-Onsite) bei Sosuite

About Sosuite & Ledger Residences

Sosuite is a modern hospitality company reinventing the short- and medium-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia and beyond.

Ledger Residences, located in the heart of Center City Philadelphia, is one of our newest and most dynamic properties. It features a mix of professionally designed short-term rental units, fully furnished residences with flexible lease terms, and unfurnished apartments with traditional leases. Whether residents are staying for a few nights or settling in for the long haul, Ledger combines the elevated service of a boutique hotel with the comfort and consistency of residential living. The property is fully operated and managed by Sosuite.

About the Role

We’re seeking a resident-focused, operations-savvy Assistant General Manager to join the team at Ledger Residences. This is a live-onsite role—you’ll live at the property and serve as the eyes, ears, and heart of Ledger on a daily basis.

You’ll support the General Manager in overseeing building operations, ensure resident satisfaction, and help foster a sense of community at the property. You’re not just running a building—you’re helping residents feel at home.

What You'll Do

Resident Experience & Hospitality

• Serve as the go-to point of contact for all resident needs, from move-in to check-out
  
  
• Provide proactive, personalized service to residents, including handling in-stay requests, complaints, and service recovery situations
  
  
• Build relationships with  guests, residents and team members  to foster a welcoming and responsive environment
  
  
• Coordinate with our centralized Guest Experience team to ensure timely responses and resolutions
  
  
• Conduct weekly walkthroughs of the property, inspecting residences, common areas, and amenities for cleanliness, safety, and guest readiness
  
  

Onsite Property Operations

• Maintain an active presence on-site and respond quickly to operational issues
  
  
• Oversee housekeeping and maintenance quality, and escalate needs to the appropriate team (there is a housekeeping supervisor and maintenance manager on site, so you don’t directly manage these areas there is a lot of overlap)
  
  
• Ensure inventory of amenities and guest supplies is stocked and organized
  
  
• Support move-in/move-out inspections and unit readiness
  
  
• Partner with contractors and vendors as needed
  
  

Team Support & Leadership

• Support and guide on-the-ground staff (housekeeping, maintenance) in delivering a polished, resident-first experience
  
  
• Help build and maintain a culture of hospitality, professionalism, and accountability
  
  
• Assist with scheduling, performance feedback, and onboarding of new team members
  
  

Requirements

• 2–4 years of hospitality, residential property management, or hotel operations experience
  
  
• Strong problem-solving and customer service skills
  
  
• Organized, self-motivated, and comfortable working independently
  
  
• Comfortable with technology and property management systems (e.g. AppFolio, Guesty, Breezeway, maintenance ticketing systems)
  
  
• Available for a flexible schedule including evenings, weekends, and holidays
  
  
• Must be willing to live on-site at Ledger Residences (furnished unit provided)