Hybrid Application Administrator bei Viterbo University

Bring your expertise to a role where technology drives student success. At Viterbo University, we're looking for an Application Administrator who thrives on solving complex problems, optimizing systems, and empowering others through technology. In this pivotal position, you'll be the go-to resource for managing and enhancing the applications that keep our campus running-from our Student Information System to our Learning Management and Business Intelligence platforms. If you're passionate about making systems work smarter, enjoy collaborating with a variety of campus partners, and want to contribute to a mission-driven university community, we'd love to meet you. The Application Administrator is a full-time, 12-month, administrative position, working within the Instructional and Information Technology department.

Key Responsibilities:

• Provide support, maintenance and continued development for technologies related to enterprise applications such as SIS (Ellucian Colleague), Document/Form/Workflow systems (Etrieve Central, Content, Serve, Security) Business Intelligence/Reporting System (Tableau Server, MS Reporting Services), DoorCard system (RS2), Scheduling system (EMS) and LMS (Moodle).
• Plan & perform regular software updates, patches, and system upgrades in coordination with vendors and other IIT staff.
• Troubleshoot and resolve application issues, escalating to vendors or developers as needed.
• Collaborate with academic and administrative departments to understand software needs and ensure effective use of systems.
• Develop and deliver training sessions, documentation, and best practice guidelines for faculty, staff, and students.
• Monitor system performance and usage, generating reports and analytics as needed.
• Maintain data integrity and security standards across all supported applications.
• Maintain or develop vendor relationships for on-going development, knowledge and risk management of supported applications.
• Provide Director of IIT with project management plans for service update/implementations
• Serve as a liaison between end users and software vendors for support and feature requests.
• Ability to provide on call availability for emergency issues and afterhours/weekend hours availability when updates require it
• Participate in meetings and events, as assigned.
• Willingness to undertake additional tasks or responsibilities as assigned by the Director of IIT as the role evolves over time to meet the department's changing needs.

Qualifications:

Required:

• Bachelor's degree in information technology, Computer Science, or a related field.
• 2+ years of experience administering enterprise applications in an educational or similar.
• Familiarity with LMS, SIS, BI/Reporting and document management systems.
• Familiarity with SQL database querying.
• Strong troubleshooting and problem-solving.
• Ability to train and support non-technical users.
• Experience working in a team-oriented, collaborative environment.
• Good written and oral communication skills; good interpersonal skills.
• Highly self-motivated and directed, with keen attention to detail.
• Must be authorized to work in the United States. Viterbo University is unable to sponsor or take over the sponsorship of the Employment Visa.

Preferred:

• Experience with higher education systems such as Ellucian Colleague, Moodle, Tableau, Microsoft Reporting Services or Etrieve.
• Knowledge of SQL, scripting, or basic programming for automation and reporting.
• Understanding of FERPA, HIPAA, and other data privacy regulations.

To Apply: Please complete the online employment application form and upload a letter of interest, CV/resume, and three references.

About the University: Viterbo University is a Catholic, Franciscan, liberal arts institution. Viterbo is located in scenic La Crosse, Wisconsin, which has been rated as one of the top places to live in the US. The region features an attractive cost of living, beautiful bluffs and coulees, three major rivers including the Mississippi River, world-class health care and education systems, and easy access to major cities in Wisconsin, Minnesota, and Illinois.