Hybrid Rework Quality Technician bei Dometic

Rework Quality Technician

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Rework Quality Technician within our Quality capability. This position reports to Lead Product Segment Quality Assurance Manager and will work in Elkhart, IN.

About the position

As a Rework Quality Technician in the Quality team, you will be involved in identifying, documenting, and correcting non-conforming products or components through rework processes. This role ensures that all reworked items meet quality standards before being returned to production or shipped to customers. The technician collaborates closely with Quality Assurance, Engineering, and Production teams to maintain product integrity and compliance with specifications.

Your main responsibilities

The essential functions include, but are not limited to the following:

• Facilitate and promote use of appropriate problem-solving techniques for effective root cause analysis and successful evaluation of returned products.
• Develop and conduct methods for testing and evaluation of returned products.
• Provide technical support for and continually review testing processes for all returned products.
• Apply systematic problem-solving methodologies in identifying issues found during testing of products.
• Complete Inspection of parts associated with customer complaints or SOHN.
• Reclaim tested products (ACs, Refers, Coolers, Etc).
• Repackage items damaged in warehouse (includes inspecting and testing items if applicable).
• Perform Rework for requests received through Segment Quality (includes reworking items, repackaging, relabeling, etc.)
• Assist RGA technicians with testing as needed.
• Assist RGA technicians with paperwork (includes receiving and dispositioning items returned under warranty).
• Assist Engineering Dept with special requests; testing and/or repairing items to regain functionality.
• Perform other tasks as assigned by supervisor.

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

A suitable background would be a solid experience within Quality and/or Manufacturing – as well as the following qualifications and experiences:

• High school diploma or equivalent (required); technical certification or associate degree (preferred).
• 1–3 years of experience in a quality or manufacturing environment, preferably in rework or repair.
• Strong attention to detail and ability to follow technical instructions and drawings.
• Familiarity with inspection tools (calipers, micrometers, gauges) and quality standards (ISO, IPC, etc.).
• Basic computer skills for data entry and reporting.
• Experience with soldering, wiring, or mechanical assembly (if applicable).
• Knowledge of root cause analysis and corrective action processes.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Good communication and teamwork skills.
• Ability to lift up to 40-50 lbs and stand for extended periods.
• Familiarity with ERP or quality management systems.

Dometic’s Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Dometic operates with a hybrid policy. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.