Hybrid Customer Service Field Representative I bei City of Gainesville, GA, GA

About the Department

Performs meter service work in support of the Customer Service Department, including investigation of customer meter complaints, replacement of inoperative meters, new service turn-on’s, and service disconnects.  Responsible for documentation and timeliness of work performed and the accuracy of information submitted on meter serial numbers, meter register numbers, service addresses, locations, routes, sequence, and readings. Assists Customer Service in collection of delinquent accounts by disconnecting service, locking and pulling meter, reporting cases of meter tampering, and reinstating service upon payment.  Position is subject to recall after hours.

Position Duties

Reads all types and sizes of meters in the water system, using required meter reading technology

Receives work on mobile work order system, performs service work required, documents work performed, submits completed work in mobile work order system.

Performs disconnects for non-payment each week; coordinates assignments with work group; identifies and reports cases of meter tampering; locks or pulls meters as required; reinstates service when required; assists customer with questions or complaints; responds to after-hours calls resulting from disconnects; provides support to City Marshal regarding prosecutors for tampering.   

May assist Customer Service Field Representative II in assigning new customers a sequence number and an existing route

May assist Customer Service Field Representative II in testing meters

Assists Customer Service Field Representative II in performing investigative work to determine the location of meters; paints and flags meters to assist in locating meters; assists Customer Service in meter issues related to database accuracy and completeness. 

May read meters at the major manufacturing plants and industries.

Performs final bill disconnects; records all work completed and informs the billing department; assists office personnel with record accuracy.

Replaces old or defective meters, reports final readings to billing; repairs any leaks in the meter box, locks vacant accounts. Advises other departments of major repairs or meter relocates needed.

Responsible for the safe operation of assigned City vehicle; notifies supervisor of maintenance requirements; assures all necessary tools and equipment is accounted for on the vehicle each day.

Follows City policies and Ordinances in the completion of duties.

Performs other related duties as required.

Employee is subject to recall to duty in cases of emergency.

Minimum Qualifications

Education and Experience:

High School diploma or G.E.D.

Any combination or equivalent of experience or education stated above.

Licenses and Certifications:

Valid Class C Driver’s License and a satisfactory Motor Vehicle Record (MVR).

Knowledge, Skills, and Abilities:

Knowledge of the equipment, tools, methods, and materials used in meter reading and the methods and practices of application.

Knowledge of departmental policies.

Knowledge of geography and street locations.

Knowledge of Geographic information systems (GIS)

Knowledge of plumbing.

Knowledge of vehicle care.

Knowledge of computer operations.

Skill in the use of hand tools.

Ability to understand and follow oral and written instructions and to communicate clearly and effectively, both orally and in writing.

Ability to read and record accurately and legibly.

Ability to work under adverse weather conditions.

Ability to represent the Dept. of Water Resources in the field.

Ability to deal effectively with the general public and to remain calm in stressful situations.

This position is highly visible.  Good public relations creates a positive attitude of the customers towards the department as a whole.

Other Qualifications

This position is classified as safety-sensitive.  Incumbent will be subject to random drug/alcohol testing.

This class specification should not be interpreted as all inclusive.  It is intended to identify the major responsibilities and requirements of this job.  The incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification.

This position qualifies for a 5% certification incentive based upon attainment of a water distribution operator license.

The incumbent can qualify for automatic promotion to Customer Service Field Representative II if the following conditions are met:

• After two years experience as Customer Service Field Representative I
• Ability to meet Customer Service Field Representative II qualifications
• Manager recommendation