Hybrid Park Property/Permitting Manager (10267, Grade 26) bei The Maryland-National Capital Park & Planning Commission, MD

About the Department

The Maryland-National Capital Park and Planning Commission, Prince George's County Department of Parks and Recreation, Management Services Division, Park Permits Unit, is seeking to fill a Park Property/Permitting Manager (Class Spec – Park Property/Permitting Manager) position to lead its Park Permits Office and manage the Prince George’s County Park and Recreation Park House inventory. This position will supervise a team of permitting and information technicians in managing many types of park facility permits and providing excellent service to our patrons and colleagues.

The Park Permits Office provides permitting and reservation services for various unstaffed parks and recreation facilities and brings in nearly $1 million in revenue each year. The team supports a variety of customer types (citizens, community groups, staff members, etc.) in securing both personal and professional events. A strong leader is critical to its success in ensuring that every visitor has exceptional reservation experience with the Department, from the moment they call for information until the time they are bidding farewell to their guests.

The Park House Manager provides administration and some technical oversight over 40 countywide rental properties on parkland. This includes managing the rental/leasing agreement, coordination with utility companies, maintenance staff, contractors, tenants and internal staff. Monitors project expenditures against approved funding; consult with maintenance staff to discuss concerns/issues and resolve customer complaints. This also may include approving and managing the demolition (RAZE) of buildings on recently purchased properties.

The successful candidate must be self-motivated, possess strong written and verbal communication skills, be able to balance multiple requests and deadlines concurrently, and be able to keep pace with a varied work program and work with a diverse staff and customer community.

Position Duties

Under direction, leads a work team in analyzing and improving permitting services. Recommends and implements procedures and business process improvements. Ensures completeness and sufficiency of work. Solves complex and challenging problems. Interacts with people inside and outside the organization to exchange information, coordinate, instruct, guide and advise. Performs a full range of duties described below and other duties, as assigned.

The candidate will:

• Manage overall day-to-day office operations and processing of permits, including all supervision duties for team and oversight of call center operations (phone queue and email ticket monitoring). Serve as a role model to help guide and mentor staff. **Note: operations may be in person or remote depending on agency’s operating status.
• Ensure that all customers receive stellar customer service by providing quality control on the work performed. Effectively handling escalated situations from permit customers and partners.
• Make data-driven recommendations to senior management for fee/reservation policy changes to cover building expenses and protect Commission property.
• Communicate regularly with a variety of audiences (staff, customers, departmental/county leadership) in formal and informal settings. Reaches out proactively to address issues, responds promptly to special inquiries, and fosters collaboration.
• Collaborate with departmental staff to enhance park facilities through planned/unplanned maintenance, special custodial setup, and strategic improvements.
• Coordinate logistical support with area operations managers, maintenance managers, community partners and Park Police for special event requests.
• Drive Commission vehicles to perform inventory of properties and conduct ongoing analysis; prepares properties for rental or vacancy. Coordinates the demolition of vacant structures for various reasons including those that require substantial expense to meet codes; obtains demolition permits and coordinates with utility service companies, County agencies and construction and engineering contractors.
• Manage all leases, agreements, and contracts relative to the park house inventory in the Department.
• Fulfill landlord duties by coordinating inspection efforts and handling tenant requests related to the upkeep of the rental house and overall property maintenance.
• Maintain and enhance facilities’ web and social media presence by consistently updating with useful information, including turning common ticket/call data into proactive published content.
• Use a computer and modern office suite software (such as MS Office), enterprise software and specialized software for planning, scheduling, permitting, communicating (email), data entry or word processing, manipulating data, time and attendance reporting, budgeting, requisitioning, researching (the Internet), and performing other functions.

Minimum Qualifications

1. Bachelor's Degree in Real Estate, Property Management, Park Management or any related field.
2. Four (4) years of experience in real estate property management or park management.
3. An equivalent combination of education and experience may be substituted, which together total eight (8) years.
4. Valid driver's license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment.
5. Pass Commission medical examination.

• Bachelor's degree which included or was supplemented by some college level courses in real estate, property management, park management, or related subjects; or four years of progressively responsible experience in property management.
• Four (4) years experience in real estate property management or park management.
• An equivalent combination of education and experience may be substituted, which together total eight (8) years.
• Valid Maryland driver's license or the ability to acquire one.

• Excellent customer service and customer conflict resolution skills.
• Demonstrates experience and comfort working in a fast-paced environment with considerable pressure to meet deadlines and handle multiple priorities.
• Supervisory experience including planning, assigning, and reviewing the work of other staff.
• Ability to establish and maintain cooperative working relationships with a large and diverse staff as well as community partners and work effectively as part of a team or independently to complete work assignments.
• Problem solving skills, sound judgment, dependability, tact and discretion required to make strong recommendations and handle issues on behalf of senior management.
• Ability to work independently with minimal supervision.
• Experience with registration and/or facilities management software.

Other Qualifications