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Hybrid SERVICE TECHNICIAN bei Nackard Pepsi

Nackard Pepsi · Flagstaff, Vereinigte Staaten Von Amerika · Hybrid

$43,680.00  -  $43,680.00

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JOB TITLE: Service Technician 

 

EMPLOYER: Nackard Pepsi, Flagstaff AZ 

 

DEPARTMENT: Service Dept. 

 

REPORTS TO: Joseph Lacombe’ Service Manager 

 

EFFECTIVE DATE: Upon Hire 

 

POSITION: Full or Part-Time, hourly, starting at $21/hr, includes additional incentive 

 

 

SUMMARY: 

This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This position diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems. 

 

SCHEDULE: 

  • This job is Monday-Friday, 7:30am – 4pm (30min auto lunch). Weekends as needed when on-call.

 

 

DUTIES AND RESPONSIBILITIES: 

  • Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts.
  • Deliver vending machines into accounts
  • Educate customers on basic equipment repair and upkeep procedures.
  • Install equipment: Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for Bag-In-Box syrups.
  • Fill installed equipment and adjust to proper water to syrup (brix).
  • Prioritize and schedule service and PM calls to meet customer service windows.
  • Drive to locations, evaluate issues and perform necessary work.
  • Collect accurate and complete equipment and customer information.
  • Maintain parts inventory on service vehicle.
  • Establish positive relationships with contacts from service calls.
  • After each call, complete paperwork on the job and submit.
  • Lift, carry, pull, push and/or move as much as 55 pounds repeatedly over workday.
  • Using proper equipment, move vending machines weighing between 800 and 1200 pounds.
  • Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
  • Assists in the promotion and sale of extra equipment.
  • Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
  • Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
  • Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance.
  • Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
  • Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
  • Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
  • Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business.
  • Performs other related duties as assigned by management.

 

SUPERVISORY RESPONSIBILITIES: 

  • This job has no supervisory responsibilities.

 

QUALIFICATIONS: 

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

 

NOT REQUIRED BUT Helpful: 

  • One-year certificate from college or technical school, six months to one-year related experience
  • 608 HVAC Certification
  • Understanding of Electrical systems
  • Knowledge of a voltmeter use

 

  • Other skills required:
  • Ability to work independently with minimal supervision.
  • Excellent customer service skills.
  • Proven ability to handle multiple projects and meet deadlines.
  • Ability to understand and follow written and verbal instructions.
  • Bilingual skills a plus.
  • Ability to understand all safety requirements and cautions.
  • Ability to perform all physical labor necessary.
    • Professional appearance and demeanor.
    • Ability to effectively present information and respond to questions.
    • Ability to effectively communicate with people at all levels and from various backgrounds.

 

COMPETENCIES: 

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Supports a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Initiative - Volunteers readily; Seeks increased responsibilities; Takes independent actions; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

  • Continually required to stand.
  • Frequently required to walk.