Hybrid Scheduler bei Medical Essential Diagnostics

Who we are:

We are a group of dedicated individuals whose goal is to provide care that is tailored to meet the specific needs of first responders, educators, county, municipal, and administrative workers. Through the Save My Life Program, frontline workers receive comprehensive and extensive testing so they can be at their healthiest when they are serving our communities. By using our program, essential workers and their families can have peace of mind by limiting the occupational risks in their essential positions.

Key Responsibilities:

• Interact with patients to schedule appointments, provide necessary information, and address inquiries.

• Educate patients on pre-appointment requirements

• Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules.

• Proficiently use EHR system

• Take or respond to calls promptly 

• Using scheduling strategies and tools to keep up with patient volume in clinics. 

• Send KPI report to manager 

• Participate in regular meetings to discuss scheduling challenges and implement improvements.

• Adhere to HIPAA

• Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process.

• Knowledge of the product or service being offered and the industry.

• Other duties as assigned

Qualifications:

• Previous experience in medical scheduling, administrative support, or a related field.

• Familiarity with medical terminology and scheduling procedures.

• Proficiency in using scheduling software and EHR systems

• Strong interpersonal and communication skills

• Creative thinking and problem-solving abilities.

• Ability to work collaboratively in a team and independently

• Persistence and resilience in handling rejection and overcoming objections.

• Self-motivated and driven

• Ability to adapt to changing priorities, schedules, and patient needs.

• Ability to handle a high volume of scheduling requests efficiently.

• Basic computer skills