Hybrid Customer Support Specialist IV bei ECS
ECS · Memphis, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Memphis
ECS is seeking a Customer Support Specialist IV to work in our Memphis, TN office.
- Respond to customer issues via phone and email.
- Provide technical support to computer users with varying degrees of experience.
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Follow established processes for customer acquisition, account creation and maintenance.
- Perform and research customer issues, configurations and provide a full problem analysis, documentation, escalation and resolution.
- Familiarity working with file structures, databases and proficiency with ServiceNow a plus.
- Works independently and with team to resolve issues which are not defined in process flows.
- Assist customers in resolving any and all deficiencies. Develop some Standard Operating Procedure documentation.
- Maintain, manage and execute daily activities including, test file creation, test file evaluation.
- Receive, track, and review all related documents and procedures in the eVS process, including serving as subject matter expert in the File testing phase.
- Adapt quickly to rapidly changing priorities and requirements.
- Assist in developing less experienced staff when appropriate.
- Other duties as needed.