Hybrid Ticket Sales & Operations Associate bei City of Peoria

Position Title: Ticket Sales & Operations Associate

Tell me more…..

This position is responsible for aiding the Ticket Office Manager in day-to-day operations. Primary responsibilities include focusing on generating sales via outbound phone calls for Spring Training games at the Peoria Sports Complex, home of the Seattle Mariners and San Diego Padres. This is a seasonal position starting mid-Fall, running through the Spring Training season (end of March). Sales focus includes but not limited to: season tickets (renewals), season tickets (new business), group tickets, single game tickets, and fundraising groups. The Ticket Sales Operations Assistant is expected to provide exceptional customer service to season ticket holders, groups, and single ticket buyers.

Essential Functions:

• Assist in day-to-day ticket office operations including, but not limited to, part-time staff scheduling, event set-up/take-down.
• Develop and execute signature theme night during spring training.
• Generate, develop, and maintain new and ongoing business and sales relationships, consisting of a full inventory of ticket products (Season ticket renewals, new season ticket sales, groups, and single game buyers).
• Develop and execute fundraising agreements through existing fundraising ticket program.
• Provide in-person and telephone customer service for digital tickets, seating and schedule inquiries.
• Provide professional customer service to patrons and clients.
• Perform work through team's ticketing database, Tickets.com, to support necessary ticket sales, service and operations tasks.
• Assist in selling and payment processing on accounts for tickets (season, single, groups).
• Have full knowledge of all game day policies, procedures and stadium facts.
• Act as point of contact for clients on event day; resolve issues or concerns in a timely manner.
• Provides supervision to ticket sellers, assisting in ticket sales as well as trouble-shooting customer service issues. Acts in a supervisory capacity in the absence of the Ticket Office Manager.
• Prepares daily cash deposits on game day. Maintains accurate and balanced window ticket sales and workstation banks for necessary reconciliation.
• Additional related duties and responsibilities as assigned.

The ideal candidate for this position will have:

• Interest in pursuing a career in the sports and entertainment industry.  This position will provide entry-level skills and experiences to help build a foundation for growth and future opportunities within the field
• Strong work ethic and desire to grow career in sports
• Comfort in helping manage part-time staff
• Organization skills and be detail oriented
• Previous customer service, computer, sales phone experience, cash handling and balance experience preferred
• Excellent communication, presentation, and listening skills
• The ability to work well with others and comfortable taking initiative
• The ability to work a flexible schedule, including nights, weekends and holidays

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are:

P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable

Application Process:

Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone. 

During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at [email protected] or 623-773-7100.

An Equal Employment Opportunity Agency ~ Oportunidad de Empleo con Derechos Iguales.