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Hybrid Client Services Representative bei PathGroup

PathGroup · Coppell, Vereinigte Staaten Von Amerika · Hybrid

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Essential Job Duties:

  • Answer telephone; Receive and enter requests from internal and external parties into Laboratory Information System
  • Contacts clients for problem resolution
  • Perform a variety of routine administrative tasks as it relates to pathology cases
  • Troubleshoot and implement case corrections in Laboratory Information System
  • Handle new account/client set up
  • Maintain competency through web-based Standard Operating Procedure updates as well as educational modules
  • Use automated lab equipment properly according to lab procedures and manufacturer's instructions
  • Adheres to all PBM Safety policies and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies
  • Learn and apply computer related applications and programs, including using electronic keyboards and other peripheral devices
  • Protects confidentiality of patient information and results at all times
  • Ensure work area has proper coverage at all times during the work shift, ie coverage for meal and/or rest periods
  • Immediately notifies supervisory personnel of malfunctioning instrumentation
  • Handle infectious biological specimens, caustics, toxic chemicals and/or irritants appropriately and safely
  • Perform other duties as assigned or requested
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