Hybrid Training Specialist bei Dollar Bank
Dollar Bank · Pittsburgh, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Pittsburgh
Job Description
Do you believe that people are the number one key to a successful company? Do you prioritize investing in others? Are you known for training and developing top talent? If so, this is the position for you. As an entry level Training Specialist, you will be responsible for the delivery of effective learning programs that support employee development and organizational goals. Successful candidates in this role deliver engaging and effective learning sessions using a variety of methods (classroom training, virtual training, online learning, and blended learning) to ensure that our employees acquire the necessary knowledge and skills to effectively perform their jobs.
Qualifications:
•College degree required. Will consider commensurate experience. A bachelor’s degree in business administration, Finance, Education or related field is preferred.
•Minimum of one year experience in training or educational processes to include developing, evaluating and delivering training programs in a formal classroom or equivalent required.
•Knowledge of bank processes, services and call center experience is strongly preferred.
•Positive and outgoing.
•Excellent communication and interpersonal skills
•Proficiency in MS Office and database software
•Ability to handle multiple tasks and meet deadlines
Responsibilities:
•Assist by building the Dollar Bank brand with investing in employee development programs and assisting employees to acquire skills through engaging training sessions which include product knowledge, company policies and service protocols.
•Create a values-based culture by demonstrating the Bank’s Mission, Vision, and Values. These daily observable behaviors will be expected with all employees across the organization.
•Engage employees in training programs by utilizing adult learning methodologies, learning modalities, and visual design tools daily.
•Execute learning strategies to include developing, managing, delivering, and maintaining learning programs.
•Evaluate effectiveness of learning programs through needs assessments, identifying performance gaps, learning needs and skill development opportunities in the organization.
•Develop and track training data for employee development programs.
•Manage, coordinate, and deliver new hire orientation where the culture is further defined, and expectations clearly provided.
•All employees have the responsibility to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Qualifications:
•College degree required. Will consider commensurate experience. A bachelor’s degree in business administration, Finance, Education or related field is preferred.
•Minimum of one year experience in training or educational processes to include developing, evaluating and delivering training programs in a formal classroom or equivalent required.
•Knowledge of bank processes, services and call center experience is strongly preferred.
•Positive and outgoing.
•Excellent communication and interpersonal skills
•Proficiency in MS Office and database software
•Ability to handle multiple tasks and meet deadlines
Responsibilities:
•Assist by building the Dollar Bank brand with investing in employee development programs and assisting employees to acquire skills through engaging training sessions which include product knowledge, company policies and service protocols.
•Create a values-based culture by demonstrating the Bank’s Mission, Vision, and Values. These daily observable behaviors will be expected with all employees across the organization.
•Engage employees in training programs by utilizing adult learning methodologies, learning modalities, and visual design tools daily.
•Execute learning strategies to include developing, managing, delivering, and maintaining learning programs.
•Evaluate effectiveness of learning programs through needs assessments, identifying performance gaps, learning needs and skill development opportunities in the organization.
•Develop and track training data for employee development programs.
•Manage, coordinate, and deliver new hire orientation where the culture is further defined, and expectations clearly provided.
•All employees have the responsibility to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Address 1
Liberty Commons Building
Department
Staff Development
Schedule Information
Monday - Friday 8:30am to 4:45pm
Employment Status
Full-time
Address 2
2700 Liberty Avenue
Region
Pittsburgh, PA
FLSA
Exempt
EEO Statement
Dollar Bank is an Equal Opportunity Employer.
Minority/Female/Veteran/Disabled
Benefits Information
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
For more information, please visit http://www.dollar.bank/company/careers/benefits.
