Hybrid IT Support Technician I bei AWC

We are seeking an energetic, customer-focused IT Support Technician to join our IT team. In this role, you will be the first point of contact for technical support requests, assisting employees both onsite and remotely. You’ll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools. This is a great opportunity for someone eager to grow in IT and develop into higher-tier technical roles.

You're the go-to-tech hero.

By 9:00 AM, you’ve rescued a coworker from a password crisis, swapped out a faulty laptop, and restored Wi-Fi to a conference room full of anxious executives. By lunch, you’ve configured a brand-new workstation, knocked out a handful of support tickets, and helped onboard a new hire so they can hit the ground running.

In this role, no two days are the same. You’ll troubleshoot hardware, support Microsoft 365 and Active Directory, and keep our team connected, whether they’re down the hall or across the country. You’ll work closely with friendly teammates, learn from experienced IT pros, and see the direct impact of your skills every day.

If you’re ready to solve problems, learn constantly, and make someone’s day. We’re ready for you.

This is a in-office role with a Monday – Friday schedule and can be located in either our Houston Tx, or Baton Rouge LA office.

How you’ll make an impact:

• Provide first-level support for account access, password resets, email, and basic networking issues
• Diagnose and resolve technical problems involving computer hardware, peripherals, and software
• Deploy, configure, and support Windows and macOS operating systems and applications on desktop and mobile platforms
• Maintain asset inventory and ensure equipment is properly tracked
• Document issues, resolutions, and best practices in our ticketing system (FreshService)
• Escalate complex issues to Tier 2/Tier 3 support when needed
• Follow IT security, privacy, and compliance policies to safeguard systems and data
• Assist with onboarding and offboarding tasks, including workstation setup and account provisioning

Skills you’ll need:

• Associate’s degree in IT, Computer Science, or related field OR 1+ year of equivalent helpdesk experience
• Proficiency in computer hardware diagnostics and PC repair
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to prioritize and manage multiple tasks in a fast-paced environment

 Here’s what will set you apart:

• CompTIA A+ or similar IT certification
• Experience with ticketing systems (FreshService, Zendesk, ServiceNow)
• Familiarity with remote support tools (TeamViewer, AnyDesk, RDP)

 The Rewards:

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development and growth opportunities within IT
• A supportive team culture focused on learning and problem-solving

About AWC

As employee-owners, we strive to do more than just complete tasks; we seek to develop fulfilling careers by pushing ourselves and questioning the status quo. We embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners. We strategically partner with the world’s most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. As experts in our partners’ technologies, we are well-equipped to properly size, select, configure, and support each. It is our goal to serve you with the best combination of caring experts and innovative solutions from our partners.

How We Win Together

We are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.