Hybrid Senior Program Manager bei Sunstone Way

Job Title: Senior Program Manager 

Department: Houseless Intervention Services

Reports to: Director of Sheltering

Salary Grade/Level/Family/Range: $1,734.16 weekly (appx. $90,176.50 annual), Step I FY 2025-26

Effective Date: 1 August 2025

FLSA Classification: Exempt / Salaried

Job Summary:

The Senior Program Manager is responsible for overseeing a portfolio of shelter programs operated by Sunstone Way. This position supervises Program Managers, ensures program quality and compliance, and strengthens internal and external partnerships to ensure effective, people-centered service delivery. This role will work in close collaboration with county partners, organizational leadership, and frontline teams to uphold Sunstone Way’s values of dignity, safety, and belonging.

Duties/Responsibilities:

Program Leadership & Oversight

• Provide strategic and operational leadership for multiple shelter sites.

• Supervise and support Program Managers in the implementation of trauma-informed, Housing First, and low-barrier practices.

• Monitor performance outcomes, contractual obligations, and compliance with JOHS standards and requirements.

• Collaborate with the Director of Sheltering to evaluate, adapt, and improve program models based on data, community needs, and funder expectations.

Staff Supervision & Development

• Coach and evaluate Program Managers to promote strong, consistent leadership across shelter programs.

• Foster a culture of accountability, continuous improvement, and collaboration.

• Identify training needs and support professional development plans for site leadership and program staff.

• Assist in hiring and onboarding of Program Managers and other key site leaders.

Collaboration & Partnership

• Serve as primary liaison with City, County, and other funders for assigned programs.

• Collaborate cross-departmentally with Behavioral Health, Retention, and Operations to ensure cohesive care.

• Represent Sunstone Way at community forums, workgroups, and collaborative meetings related to sheltering and homelessness response.

• Engage community partners to make/receive appropriate housing and services referrals.

Data, Compliance & Quality Improvement

• Oversee data integrity and documentation practices in collaboration with the Quality Assurance and Data teams.

• Ensure compliance with local, state, federal, and funder regulations, including HMIS and privacy/confidentiality requirements.

• Analyze performance metrics and guest outcomes to inform program improvements.

• Contribute to the development of standard operating procedures and quality assurance tools.

Required Experience:

• 5+ years of experience in shelter, housing, or human services, with at least 2 years in a supervisory role.

• Experience with government contracting, funder relationships, and compliance monitoring.

• Experience leading diverse teams in fast-paced, mission-driven environments.

• Demonstrated success managing programs aligned with equity and culturally responsive care.

Required Education:

• Bachelor’s degree in Social Work, Public Administration, or a related field; or significant experience in a similar role. 

Preferred Experience / Education:

• Master’s degree in Social Work, Public Administration, or a related field.

• Other leadership certifications or management training programs.

• Experience working with individuals experiencing homelessness or housing insecurity is strongly valued.

• Bilingual candidates encouraged to apply.

Required Skills/Abilities:

• Understanding of Housing First, Trauma-Informed Care, and Harm Reduction.

• Strong interpersonal, problem-solving, and leadership skills.

• Computer proficiency and ability to work with HMIS or other data systems.

• Accountability, active listening, and time management.

• Strong communication (written and verbal), team collaboration, and conflict resolution skills.

• Ability to manage multiple priorities in a dynamic environment.

• Comfort with change and flexibility in service delivery environments.

Additional Eligibility Requirements:

• Must be able to pass a background check upon offer.

• Must be able to work in a drug-free environment.

• Regular attendance and punctuality are essential.

Work Environment:

• Work occurs both indoors and outdoors, in varied temperatures and weather conditions.

• Exposure to offensive odors and challenging participant situations.

• Frequent travel to other shelter sites (up to 50%).

Physical Requirements:

• Ability to lift up to 50lbs.

• Bending, stooping, and prolonged standing or sitting required.

Required Competencies:

• Accountability – Accountable for measurable, high-quality, timely, and cost-effective results. 
• Problem Solving / Decision Making – Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. 
• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring company policies and all regulatory requirements. 
• Participant and Neighbor focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the participant/neighbor rather than the department or organization. 
• Computer Skills – Uses computers, cellular phones, software applications, databases, and automated systems to accomplish work. 
• Time Management – Managing one's own time and the time of others. 
• Speaking and Writing – Talking to others to convey information effectively and communicating effectively in writing as appropriate for the needs of the audience. 
• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do. 
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents. 
• Negotiation – Bringing others together and trying to reconcile differences. 
• Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. 
• People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable. 
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment. 
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement. 

Note: This job description is not intended to list every task or responsibility. Employees are expected to perform other duties as assigned. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.