Hybrid Med-Surg Nursing Services Manager bei Clarke County Hospital

This position is accountable for Inpatient Services which includes Med Surg.  This position plans, organizes, coordinates and directs inpatient nursing services and assigned service areas to achieve ongoing unit and CCH goals and objectives.  This position maintains accountability and responsibility for compliance to all internal and external CCH policies and procedures Federal, State, and Local codes, regulations and standards related to Nursing and assigned areas of responsibility.  This position also assists with the preparation and compliance to the annual operating budget.

Clinical Operations Management

• Accountable for the assessment, planning, implementation, evaluation and coordination of care for observation, acute, hospice, skilled and extended swing patients.
• Accountable for ongoing analysis, evaluation and strategic planning for nursing services, staff development, front line staff orientation and nurse residency program that includes staff clinical competencies, standards of behavior and patient experience.
• Evaluates, coaches and disciplines staff performance as needed.
• Conducts regularly scheduled department meetings and communication
• Attends and participates in committee meetings, educational programs and in service meetings as required.
• Establishes, implements, evaluates goals and objectives for the Inpatient Services Department.
• Collaboration in development and accountability for implementation and compliance to hospital and intra and interdepartmental work flows, procedures, policies.
• Identifies, addresses, resolves and responds to issues/problems through cooperation, collaboration and teamwork both intra and interdepartmentally.
• Reviews department performance and effects changes as needed to improve services streamline workflows and assure compliance with regulatory standards and good clinical practice.
• Prepares, monitors and adjusts annual operating budget.
• Establishes, implements, reviews and consults with appropriate disciplines to maintain updated policies and procedures current with accepted professional standards, current literature and practice.
• Maintains records, reports, statistics, and budgetary information for administrative and regulatory review
• Develops and maintains job descriptions and scope of practice for department personnel
• Demonstrates working knowledge of potential safety legal and liability issues
• Maintains personal and staff professional growth and development
• Responsible for development, implementation, and coordination of continuing education and staff competency program focusing of high risk, low volume knowledge/skills

Quality Improvement

• Leads Quality Monitoring and Quality Improvement Initiatives impacting inpatient services
• Continually demonstrates commitment to improving care, processes and services
• Completes monthly QI Monitoring

Compliance

• Maintains awareness, accountability and responsibility for assuring development, revision, maintenance and compliance to all nursing policies/procedures, protocols, and standards
• Awareness to internal and external standards, policies, procedures, work-flows, codes and regulations including but not limited to DNV, Department of Inspections and Appeals Critical Access Hospital Regulations, professional nursing standards of care/practice and Iowa Board of Nursing Practice Guidelines
• Establishes and monitors compliance with procedures, standards and protocols for continuity of patient care and good clinical practice
• Completes and participates in mock surveys
• Assures safe medication administration practices through effective monitoring.
• Complete, accurate, consistent and timely documentation in the electronic medical record.
• Planning and coordination of nursing and pharmacy staff compliance to clinical informatics activities through EMR certified trainers and super users.

Patient Experience

• Demonstrates continued improvement in department specific patient experience surveys and quality improvement activities
• Leads, implements, monitors and evaluates patient experience initiatives

Basic Clarke County Hospital (CCH) Performance Criteria     

• Demonstrates Clarke County Hospital Standards of Behaviors as well as adheres to hospital policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, DIA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications

Education: Bachelors Degree in Nursing

Experience: 5 years RN clinical hospital experience with minimum of 3 years recent management experience or related experience.

License(s)/Certification(s): Current Iowa RN License

Knowledge/Skills/Abilities: Planning and organizing skills. Managing priorities/deadlines. Excellent Interpersonal Communication. Proficient operating a PC. Speaks and writes fluent in English. Excellent critical thinking skills. Ability to access, manipulate, organize and relay information in meaningful ways. Preferred: Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations. Forward thinking, creative and innovative in developing new processes to improve service to patients. Serves as the role model for professional nurses and demonstrates exceptional customer service. 

Shift and Schedules: Monday-Friday; 8-5

Holidays, Weekends, On-Call: PRN