Hybrid Client Ambassador bei Florida Design Works
Florida Design Works · Sarasota, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Sarasota
CLIENT AMBASSADOR
SARASOTA, FL
Job Description:
Client Ambassador for the industry sales leader in windows, designer tile, custom cabinetry, flooring, and stone countertops for over 50 years. As a Client Ambassador in our new, state-of-the-art Sarasota location, you will welcome customers into the showroom, collect important client data information for use by the sales team, assist the sales team order process, answer in-bound phone calls for the location, and assist leadership with various administrative projects and tasks.
Key Responsibilities:
Welcome every guest to the showroom.
o Welcome every guest to the showroom and offer/provide refreshments.
o Assist with customer service, phones, emails, scheduling and making client appointments.
o Assist and help with billing and ordering as needed for multiple company brands.
· Assist with data collection for customer visits: name, phone number, job location and reason for visit.
o Complete a customer referral form and present it to the salesperson.
o Establish a rapport and assign the customer to a salesperson – if all salespeople are busy, give a brief tour of the showroom and welcome the customer to look around – then work with the next available salesperson to assign the customer.
· Prequalify the reason for the customer’s visit and assign to a sales associate if they are here to specify product (or contact the salesperson they ask for a specific individual)
· Answer incoming calls and transfer to the proper party. Assist with customer service issues as appropriate on various phone calls.
· Order office supplies and manage inventory of items.
· Keep the showroom tidy and customer ready.
· Assist the Branch Managers and Sales Team with special projects as needed.
· Welcome and check-in customers who enter the showroom.
· Track daily customer traffic on a spreadsheet and present a weekly recap to leadership by no later than Monday 10am.
· Assist salespeople with tracking order completion (tagged orders in SAP) and contacting customers when orders are ready.
· Send credit authorization forms and process payments for order and product pickups as needed.
· Coordinate the resource room and manufacturer binders/brochures – cleaning out previous years and/or organizing for optimal efficiency.
· Keep the kitchen area clean, organized and stocked with supplies (coffee, tea, etc.)
· Assist with special projects and/or leadership projects as needed.
Requirements
Qualifications:
· At least 1-3 years of customer service experience
· Strong computer skills include email, Microsoft products and customer account databases. SAP experience a plus.
· Strong communication and collaboration skills
· A passion for accuracy, accountability, and exceeding customer expectations
· Comfort in a fast-paced, self-driven environment and being held to performance standards.
· Ability to learn new things quickly include product knowledge, computer systems, and various technology needed to perform the job.
· Bilingual is a plus.
Physical Requirements:
• Ability to stand for long durations, use hands and reach with hands and arms.
• Walk, stand, bend, or sit.
• Lift and/or move up to 5-15lbs.
• Routine set-up and take-down of samples and displays from warehouse to/from showroom.
General Position Information:
• Work hours are Monday through Friday 8:00 am – 4:30pm. Location: 2025 A Cattlemen Road, Sarasota, FL 34236
Benefits
Why Join Us?
- Competitive salary and benefits package
- Opportunity to work with a dynamic team in the distribution industry
- Professional growth and development opportunities
- Exposure to SAP Business One and other leading data management technologies