Hybrid Project Based Desktop Support Administrator bei Synoptek

Project Based Desktop Support Administrator

Position Overview

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Project Based Desktop Support Administrator is responsible for managing Help Desk requests, providing frontline technical support, and maintaining end-user computing devices and systems. This role includes installing, configuring, and maintaining desktops, laptops, printers, and other user-facing equipment, ensuring they meet corporate standards. The ideal candidate will also manage user accounts and access permissions, handle software deployments, and support company-wide IT compliance. Success in this position requires technical troubleshooting skills, excellent customer service, and the ability to follow through on tasks in a fast-paced environment.

Duties and Responsibilities

• Manage Help Desk requests, providing frontline support for issues related to end-user computing.
• Install and configure desktops, laptops, printers, and other end-user equipment following corporate standards.
• Maintain and upgrade Windows desktops and laptops as needed.
• Install and configure end-user software, including new software releases and system patches.
• Administer user accounts, security groups, and access permissions in Microsoft Active Directory.
• Submit PO requisitions for equipment purchases when necessary.
• Maintain proper ticket hygiene and meet handling metric goals.
• Support and maintain IT policies and procedures to ensure compliance with company and industry standards.
• Participate in internal IT-related projects and audits.
• Collaborate with IT team members to improve service delivery processes.
• Update internal documentation for systems, processes, and troubleshooting guides.
• Participate in the evaluation and testing of new desktop technologies and solutions.
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

• High School Diploma or GED required
• Bachelor’s degree in related field from an accredited college or university preferred
• In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
• Relevant technical certifications (e.g., CompTIA A+, Microsoft MTA, or equivalent) a plus

Job-related Experience

• Customarily has at least 3 years of hands-on IT infrastructure or desktop support experience
• Experience with Active Directory, software installation, hardware configuration, and IT service desk processes

Job-related Skills/Attributes

• Synoptek core DNA behaviors:
  • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
  • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
  • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
  • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
  • Team: Embraces both customers and colleagues as team members. Ability to be flexible,respectful, engaged and collaborative
• Excellent time management and organizational skills.
• Ability to work under general supervision and follow established procedures.
• Strong analytical thinking and troubleshooting skills.
• Familiarity with ticketing systems (e.g., ServiceNow, Freshservice) is a plus

Working Conditions

At Synoptek, we believe in working with purpose and celebrating progress. We’re committed to supporting our employees holistically, both professionally and personally. By hiring exceptional talent, driving continuous improvement, and embracing innovative technology, we create an environment where people thrive, and results speak for themselves.

Work is performed primarily in an office or remote environment. The final location is based on business need. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

FLSA

Non-Exempt