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Hybrid Health Information Clerk/ Patient Service Representative Float bei None

None · Greensboro, Vereinigte Staaten Von Amerika · Hybrid

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Position Summary:

 

The Health Information Clerk & Patient Service Representative plays a dual role in ensuring the efficient handling of patient health information and providing outstanding front-desk administrative support. This individual is responsible for maintaining accurate and confidential medical records, managing release of information requests, and supporting patients through the registration, check-in, and check-out processes.

 

Job Responsibilities:

 

Health Information Management:

  • Accurately index and file scanned documents into the patient’s electronic medical record (EHR).
  • Monitor and process medical record and scanner/filer tasks.
  • Request, receive, and scan external medical records (from hospitals or other providers) into the EHR.
  • Process and fulfill requests for release of information, subpoenas, or insurance audits while ensuring compliance with HIPAA.
  • Verify patient identity and validate authorization for record release.
  • Maintain and update the medical records transfer log and “release of information” log.
  • Assist the Quality Improvement (QI) department with insurance chart audits.
  • Ensure protection and confidentiality of all patient information.
  • Perform general clerical tasks and chart assembly as needed.
  • Distribute incoming/outgoing interoffice mail, postal mail, and faxes.
  • Provide backup support to other sites as needed.

Patient Services Representative:

  • Greet and register patients in a professional, courteous, and timely manner.
  • Verify and update patient demographics and insurance information.
  • Collect co-payments and balances due; provide receipts and balance cash drawer daily.
  • Schedule new, follow-up, and recheck appointments per TAPM guidelines.
  • Inform patients of financial responsibilities and verify insurance eligibility in coordination with insurance staff.
  • Maintain a neat and orderly waiting area; support closing procedures such as turning off equipment and locking the front door.
  • Interpret and translate for patients and staff as needed.
  • Answer incoming phone calls and direct them appropriately following TAPM phone etiquette.
  • Document and route triage calls to the clinical staff.
  • Notify the clinical team of patient arrival via tracking system.
  • Print immunization records as requested and assist patients with necessary forms or requests.
  • Prepare daily reports for “no shows” and coordinate follow-up with community agencies.
  • Compile recall list updates and provide reports to supervisor.

 

Minimum Qualifications:

  • High school diploma and one year of medical or general office experience preferred.  
  • Must be proficient with Microsoft applications.  
  • Strong interpersonal skills are necessary.  
  • Must have the ability to plan, organize and complete assignments.  
  • Must have a working knowledge of computers.  
  • Must have the ability to deal tactfully with hospital personnel and physicians.

Preparation and Training:

Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).

Jetzt bewerben

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