Hybrid Field Service Engineering Specialist (m/f/d) bei Cummins Inc.
Cummins Inc. · Nuremberg, Deutschland · Hybrid
- Professional
- Optionales Büro in Nuremberg
We are looking for a talented Field Service Engineering Specialist (m/f/d) to join our Service team in Nürnberg, Bayern, Germany.
The field service engineering specialist supports customers with remote and on-site technical support on Accelera’s eMobility Traction products (Inverters, e-motors, iBCR, auxiliary inverters)
Responsibilities
In this role, you will make an impact in the following ways:
Provide expert remote and on-site technical support for Accelera’s eMobility traction products (inverters, e-motors, iBCR, auxiliary inverters), ensuring high-quality service and issue resolution.
Perform and support field diagnostics and troubleshooting on eMobility systems, also during vehicle integration phases.
Lead root cause investigations for product or system issues, recommending corrective actions and supporting failure analysis.
Support project start-ups at customer sites when needed, acting as an on-site technical expert for complex issues.
Identify and resolve early life issues in launched products and document findings in Step 1 reports.
Maintain up-to-date technical knowledge of eMobility traction products and apply this expertise in daily support activities.
Assist in warranty decision-making by providing technical insights and assessments.
Document diagnostic and repair actions in internal systems to ensure accurate service records and support continuous improvement.
Share knowledge through platforms and contribute to training and technical documentation.
Collaborate across teams and regions to ensure alignment on technical matters and customer needs.
Mentor less experienced technicians to strengthen team capabilities and enhance customer satisfaction.
Qualifications
To be successful in this role the following background is required:
Strong technical foundation in automotive, electro-mechanical systems, and automation, paired with excellent troubleshooting abilities and adaptive thinking.
Outstanding communication skills, both written and verbal, to effectively collaborate and convey technical information.
Team-oriented mindset, with the ability to work across functions and a focus on collective success and support for colleagues.
Willingness to travel, with up to 25% business travel expected; fluency in English is essential, and German language skills are highly preferred.
Education/Experience:
Bachelor’s or master’s degree in industrial engineering or Electro-mechanical Engineering, or equivalent field service or commission & installation engineering work experience. Coming from automotive, energy industry segment is strongly preferred.
Basic to intermediate level of relevant work experience is preferred. Prior experience in a technical role is preferred.
