Hybrid Patient Services Advocate bei Los Angeles Orthopedic Surgery Specialists
Los Angeles Orthopedic Surgery Specialists · Glendale, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Glendale
Patient Service Responsibilities:
- Responsible for greeting and verifying the purpose for the patient’s visit to determine patient priority.
- Responsible for inputting all information into practice management system.
- Res
- Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.
- Responsible for scheduling appointments. Responsible for reviewing and preparing charts in advance of the visit.
- Responsible for telephone management and ensuring that all calls are answered and resolved as expected.
- Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers, and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
- Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.
- Responsible for monitoring waiting rooms and ensuring that waiting areas are kept clean.
- Perform other related duties as assigned.
- Strong service mentality and a focus on achieving all aspects of defined service standards.
- Excellent telephone and personal etiquette.
- Warm, positive, energetic demeanor
- Effective oral and written communication skills
- Tactful and diplomatic communication style
- Outstanding professional demeanor, respectful.
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
- Strong organizational skills.
- Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
- Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
- Ability to resolve colleague, client, and patient issues in an effective and timely manner.
Experience:
- Bilingual English/Armenian Required
- Three (3) or more years of experience in a medical setting preferred.
- Proficient computer skills preferred.
- Strong interpersonal skills, especially in the areas of patient and physician relations. Responsible for verifying eligibility as well as performing financial screenings.