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Hybrid Patient Services Advocate bei Los Angeles Orthopedic Surgery Specialists

Los Angeles Orthopedic Surgery Specialists · Glendale, Vereinigte Staaten Von Amerika · Hybrid

43.680,00 $  -  52.000,00 $

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Patient Service Responsibilities:

  • Responsible for greeting and verifying the purpose for the patient’s visit to determine patient priority.
  • Responsible for inputting all information into practice management system.
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  • Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.
  • Responsible for scheduling appointments. Responsible for reviewing and preparing charts in advance of the visit.
  • Responsible for telephone management and ensuring that all calls are answered and resolved as expected.
  • Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers, and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
  • Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.
  • Responsible for monitoring waiting rooms and ensuring that waiting areas are kept clean.
  • Perform other related duties as assigned.
  • Strong service mentality and a focus on achieving all aspects of defined service standards.
  •  Excellent telephone and personal etiquette.
  • Warm, positive, energetic demeanor
  • Effective oral and written communication skills
  • Tactful and diplomatic communication style
  • Outstanding professional demeanor, respectful.
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
  • Strong organizational skills.
  • Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
  • Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
  • Ability to resolve colleague, client, and patient issues in an effective and timely manner.


Experience:

  • Bilingual English/Armenian Required
  • Three (3) or more years of experience in a medical setting preferred. 
  • Proficient computer skills preferred.
  • Strong interpersonal skills, especially in the areas of patient and physician relations. Responsible for verifying eligibility as well as performing financial screenings.
Jetzt bewerben

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