Hybrid ROCKET CITY SECURITY OFFICER bei Rocket City

Position Description

Position Title: Security Officer

Reports To: General Manager

Supervises: N/A

Summary of Position

Responsible for ensuring the security and safety of guests and employees at Rocket City, which includes a bowling alley, restaurant, and video game arcade. The Security Officer maintains security over the facility during assigned shifts and escorts internal money transfers throughout the establishment. Escorts customers and employees to ensure their safety.

Key Responsibilities and Performance/Behaviors

Ability:

• Demonstrate hospitality behaviors and performance standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain and demonstrate technical skills used to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete tasks or goals.
• Have complete knowledge of Rocket City's products and services.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.

Performance:

• Meet expected end results and standards in key responsibilities and those listed on technical/operational SOPs and task lists.
• Respond to obstacles and find new ways to reach desired end results.
• In the absence of guidance, act and take charge to respond to guest or internal customer needs.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Support the achievement of the Quality Goal: "Do it right the first time."
• Protect and preserve the property of Rocket City. Ensure all areas, equipment, and furnishings are kept exceptionally neat, clean, and in good repair.
• Make suggestions to improve performance.

Behavior:

• Meet Rocket City's standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Respect the individuality of others and continue to communicate to work together.
• Speak positively about guests, other team members, and the business in all situations on and off property.
• Treat others with respect in all situations.

Service:

• Serve others and identify the needs of guests and others.
• Take quick action to serve others in a way that meets/exceeds their needs.
• Identify ways to improve individual or team’s service to others.
• Provide service outside job responsibilities if needed to help Rocket City succeed.
• Take ownership of guest problems until they are solved.

Professionalism:

• Meet Rocket City's appearance standards.
• Professionally support Rocket City's reputation and image in all situations, on and off property.

Attendance:

• Meet Rocket City's policy for attendance.
• Inform the supervisor of future absences as far in advance as possible.
• Required to work all marketing special events and concerts.

Communication:

• Provide information others need to succeed, in time for them to use it.
• Share with the next shift the information needed for them to succeed.
• Listen to others without interruption and act on their feedback when possible.
• Ask questions to better understand the expectations of others.
• Report all guest complaints and compliments to the supervisor or manager.
• Report all situations to the supervisor or manager where Rocket City grounds or equipment do not meet standards.

Team Work:

• Put the success of the team ahead of personal success.
• Help other team members succeed without being asked.
• Take action to resolve conflicts between individuals.
• Help other departments achieve success.
• Report ideas to increase team success and guest satisfaction to the supervisor or manager.
• Do whatever is necessary to help the department and Rocket City succeed.
• Contribute ideas that support progress and success at shift, team, and departmental meetings.

Essential Duties and Responsibilities

• Provide overall protection from, and elimination of, anything that may jeopardize the welfare and security of the company assets, properties, guests/customers, and employees.
• Patrol the buildings and grounds.
• Safeguard the assets of Rocket City.
• Respond to radio and emergency calls as needed.
• Prepare accident and incident reports.
• Maintain excellent customer relations at all times.
• Periodically examine doors, windows, and gates to determine that they are secure.
• Ban violators of rule infractions and apprehend or expel persons engaging in suspicious or criminal acts.
• Periodically inspect equipment and machinery to ascertain if tampering has occurred.
• Watch for and report irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Sound the alarm or call the police/fire department by telephone in case of emergency.
• Register at watch stations to record time of inspection trips.
• Record data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
• Perform janitorial duties and set thermostatic controls to maintain specified temperature in buildings or cold storage rooms.
• Respond to medical emergencies.
• Regulate vehicle and pedestrian traffic at Rocket City entrance to maintain orderly flow.
• Adhere to all regulatory, departmental, and facility policies and procedures.
• Work closely with other departments and maintain open communication with all employees.
• Stand/walk for a longer period of time while at post or on patrol.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education and/or Experience Requirements

• High School Diploma or General Education Degree (GED) or six months to one year job-related experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Must hold a valid state driver’s license or be able to obtain one.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use handheld communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guests. May be subject to high-stress environments.