Hybrid Patient Access Specialist - Clinic - PRN bei Delta Hospital

Patient Access Specialist is responsible for balancing a variety of duties in a fast-paced environment.  They are responsible for greeting and assisting patients by providing exceptional customer service in person and on the phone.

Position Responsibilities:

• Meets with patient and/or patient's caregiver to exchange necessary information and documentation. Provides explanation of visit, instructions, and addresses concerns and questions.
• Communicates with referring provider's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule.
• Verifies insurance benefits and obtains pre-certification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
• Schedules, changes, cancels and confirms patient appointments. Reminds patients of appointments if not using the Auto Reminder in Athena.
• Scans, organizes and uploads all paper documents into an electronic health records.
• Manages various types of paperwork and other clerical duties as necessary for the department.
• Copy and file correspondence as needed.
• Fiduciary Responsibility.  The Contact Center Staff is a fiduciary of the organization, and is obligated to act in the best interest and for the benefit of the organization at all times.