Hybrid Business Development Coordinator / Internet Sales Agent bei Gerald Jones Auto Group
Gerald Jones Auto Group · Augusta, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Augusta
Business Development Coordinator / Internet Sales Agent
Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Role:
Along with department team members, this role responds to all internet leads, confirms sales appointments, and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership and marketing efforts by accurately obtaining and logging customer sources.
BDC Reps report directly to the General Manager.
Responsibilities
- Create, maintain, and measure the internet and business development processes (for both sales and service)
- Managed a group of customer service representatives in a call center environment.
- Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators.
- Cultivate engaged, intelligent, and consistent staff
- Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
- Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
- Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
- Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
Qualifications
At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen
Benefits
Medical & Dental Plans
Prescription Drug Program
401k Plan
Paid Vacation
Paid Time Off
Paid Sick Days
Paid Holidays
Employee Purchase Programs
Paid Training & Professional Development
Employee Discounts
Employee Referral Program
We look forward to hearing from you!
