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Hybrid Supervisor - Service - Heavy Equipment bei MacAllister Machinery

MacAllister Machinery · Kalkaska, Vereinigte Staaten Von Amerika · Hybrid

Jetzt bewerben
Management Kalkaska, Michigan

Description

Position at MacAllister Machinery

Objective

This position will direct and supervise the shop and/or field functions of the relative location.  This includes but not limited to, coordinating and managing work flow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

Responsibilities

Primary Responsibilities:

  • Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
  • Ensure the shop produces high quality, efficient repairs and customer service
  • Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses 
  • Supervise, coach, train, discipline, and lead the shop’s staff
  • Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
  • Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
  • Ensures all facilities and equipment are is in excellent, safe operating condition
  • Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar

 

Occasional/Other Responsibilities:

  • Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees
  • Recruit to fill any new or open positions for the shop
  • Develop new opportunities for increased revenue and expanded customer base

Qualifications

Required:

  • High School Diploma or GED
  • Minimum of 3 years of experience with diesel technology
  • Minimum of 2 years of experience in customer service or a related field

Preferred

  • Associates or Bachelor’s Degree Preferred in related technical field
  • 5 years or more of experience with Caterpillar technology
  • 3 years or more of experience in supervising staff in customer service field

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

 

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

Jetzt bewerben

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