Hybrid Supervisor Collections bei Teachers Federal Credit Union

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. 

Summary:

Supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts.

Education and/or Experience:

• H.S Diploma required, Associates degree preferred

• Minimum three years collections experience required

• Accounts Receivable, Bill Collections, Customer Service Metrics, Negotiation, Outbound Collections Calling, Skip Tracing, Compliance Audit, Compliance Monitoring, Credit and Collections Software experience required

Job Responsibilities:

• Reviews and develops policies and procedures and ensures compliance. 

• Initiates demand letters, outbound calls, and handles escalated calls

• Monitors collections activities for quality

• Ensures that production targets are achieved

• Leverage collections knowledge and experience in support of ad-hoc projects

• Provide continuous process improvement support

• Provide opportunities for process improvement, identify and set-up process/system controls to support and sustain changes

• Primary interface for other business partners such as audit, accounting, branches, Contact Center

• Performs other duties as assigned

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• Paid time off for vacation, personal days, and holidays

• Fully-funded pension plan

• 401(k) company contribution

• Teachers pays 100% of Dental & Vision premium

• Tuition reimbursement is offered to full-time employees

• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $31.40 - $37.75 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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