Hybrid Front Desk Associate bei Coastal Health

Description

Front Office Check-In/Check-Out Representative
Location: Coastal Health – Middleburg

Coastal Health is currently seeking a motivated, career-oriented Front Office Check-In and Check-Out Representative to join our team at our Middleburg location. This position plays a vital role in ensuring a welcoming and efficient experience for our patients and visitors.

Responsibilities include:

• Greet and assist patients and visitors in person and by phone

• Schedule appointments to optimize provider time and room utilization

• Maintain patient flow by alerting providers of arrivals and any delays

• Provide reassurance and support to patients by answering questions and managing reception area comfort

• Maintain and update patient records and accounts accurately

• Process payments, record financial transactions, and manage outstanding balances

• Order and track office supplies and equipment as needed

• Respond to emergencies and assist distressed patients appropriately

• Ensure confidentiality and compliance with all privacy regulations

• Follow office procedures and contribute to operational improvements

• Support the overall team by completing related duties as required

Qualifications:

• High School Diploma or equivalent

• Minimum of 1 year experience in a medical office setting

• Strong multitasking and organizational skills

• Excellent telephone etiquette and customer service abilities

• Proficiency in scheduling, word processing, and time management

• Professional demeanor with a quality-focused mindset

• Team-oriented attitude with the ability to thrive in a fast-paced environment

We offer a comprehensive benefits package, including:

• Competitive wages

• Health, dental, vision, and life insurance

• Short- and long-term disability

• 401(k) retirement plan

• Up to 3 weeks of paid time off

• 7 paid holidays annually

• Opportunities for professional growth and advancement within the company

If you are looking to grow your career in a supportive, patient-focused environment, we encourage you to apply today!

Qualifications

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.