Hybrid Customer Service Representative bei AmeriVet

As a Veterinary Customer Service Representative, you will be the first point of contact for our clients and their pets. You will play a vital role in providing exceptional customer service, scheduling appointments, handling phone inquiries, and ensuring a smooth front desk operation. Your compassion for animals and people, combined with your communication and organizational skills, will help create a positive experience for every client who visits our practice.

Key Responsibilities:

• Greet clients and patients warmly in person and on the phone

• Answer phones, direct calls, and respond to inquiries professionally

• Schedule and confirm appointments, surgeries, and follow-ups

• Check clients in and out, process payments, and provide invoices

• Maintain accurate client and patient records in the system

• Communicate effectively with veterinary staff to coordinate care

• Educate clients on basic pet care, vaccination schedules, and clinic services

• Handle client concerns or complaints with patience and professionalism

• Ensure the front desk, lobby, and client areas are clean and welcoming

• Assist with administrative tasks and support the clinical team as needed

Qualifications:

• High school diploma or equivalent required

• Previous experience in customer service, veterinary, or medical office setting preferred

• Excellent communication and interpersonal skills

• Comfortable working with animals and their owners

• Proficient in using computers and veterinary software (e.g., Pulse, Avimark, etc.)

• Strong organizational skills and attention to detail

• Ability to multitask in a fast-paced environment

• Compassionate, friendly, and professional demeanor

Working Conditions:

• May require evenings or weekends

• Exposure to animals, allergens, noise, and cleaning product

Benefits:

• Competitive pay

• Health/dental/vision insurance

• Paid time off and holidays

• Employee pet care discounts

• Opportunities for training and career advancement

Compensation: $19/hr-25/hr depending on experience

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.