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Hybrid Service Desk Specialist III bei Astreya

Astreya · Houston, Vereinigte Staaten Von Amerika · Hybrid

$48,868.00  -  $77,160.00

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What this Job Entails: 

The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

  • Resolves a wide range of issues in creative ways

  • Seasoned, experienced professional with a full understanding of their speciality

  • Works on problems of a diverse scope 

  • Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

  • Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

  • Maintain equipment inventory, including processing RMAs and ordering new equipment.

  • Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

  • Monitoring, updating and maintaining tickets in a defined ticketing system. 

  • Responds to tickets, contacts users and plans workload. 

  • Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

  • Sign off on closed tickets with the user to include follow up specifically to the end user.

  • Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

  • Support access to corporate network/wireless and applications both on the network as well as over VPN.

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

  • Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

  • Networks with senior internal and external personnel in own area of expertise

  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

  • Ability to work independently with minimal supervision

  • Excellent coordination skills and a team player

  • Ability to identify issues and escalate as needed

  • Excellent written and oral communication skills

  • Strong interpersonal and customer service skills

  • Experience with hardware, software, and network troubleshooting  

  • Experience with software application use and installation

  • Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively 

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$48,868.00 - $77,160.00 USD (Salary)
  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

  • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

  • Dental provided through Cigna (DPPO & DHMO options)

  • Nationwide Vision provided through VSP

  • Flexible Spending Account for Health & Dependent Care

  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

  • Corporate Wellness Program

  • Employee Assistance Program

  • Wellness Days

  • 401k Plan

  • Basic Life, Accidental Life, Supplemental Life Insurance

  • Short Term & Long Term Disability

  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

  • Tuition Reimbursement (available 6 months after start date, capped)

  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

  • Paid Holidays

  • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Jetzt bewerben

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