Hybrid Manager, Campus Service Technicians, TECHNOLOGY SERVICES bei Cypress-Fairbanks Independent School District

PRIMARY PURPOSE:

Responsible for assisting the Director of Technology Support Services with supervising campus Service Technicians. with the support of technology hardware and software at all district campuses. The Manager of Campus Service Technicians will facilitate communication between the Device Imaging and Integration team, the One-To-One team, and the Curriculum and Technology team. The manager will be responsible for maintaining accurate campus-based inventory, assist in one-to-one device support, coordinate/manage technology devices during campus renovation, conduct monthly communication meetings that provide campus Service Technicians with timely information regarding departmental updates.

QUALIFICATIONS:

• Required: High School Diploma or equivalent
• Preferred: Bachelor’s degree from a recognized, accredited college or university
• Professional experience:
• Two years of successful hardware service technician experience.
• Two years of experience in assets tracking and receiving.
• Experience in supervising service technicians.
• Experience in the education industry preferred
• Certifications:
• A+ Certification (preferred) 

Special Knowledge/Skills:

• Knowledge of hardware and software management.
• Ability to manage classroom technology inventory.
• Ability to maintain accurate and auditable records.
• Ability to supervise complex projects.
• Ability to supervise personnel.
• Ability to provide training to service technicians.
• Ability to track and receive technology assets.
• Ability to implement policy, procedures, and interpret data.
• Possess a strong understanding of appropriate leading-edge technologies.
• Must be a critical thinker with strong problem-solving skills.
• Strong organizational, written, and oral communication, and interpersonal skills.
• Ability to implement policy and procedures.

Terms of Employment: 250 days

SALARY:

$80,277 TA7

Salary Range (based on experience) as set by the Board of Trustees for the school year.

Major responsibilities and Duties:

1. Supervises Campus Service Technicians for the support of technology hardware and software at all district campuses.
2. Provides leadership in problem determination and resolution in responses to instructional and administrative software and related equipment problems.
3. Provides training for all district service technicians.
4. Evaluates job performance of service technicians to ensure effectiveness.
5. Assists in the planning and development of strategies for improved technological support of the classroom.
6. Provides budgetary recommendations annually for campus Service Technicians.
7. Supports the tracking and receiving of classroom technology assets.
8. Remains current in technology equipment trends and provides recommendations for process improvement.
9. Complies with policies established by federal and state law, State Board of Education rules, and local board policy.
10. Compiles, maintains and files all physical and computerized reports, records and other documents required.
11. Coordinates and monitors monthly internal administrative and instructional service level agreements dependent on basis of need analysis.
12. Attends professional growth activities to keep abreast of innovations in information management and technology services.
13. Regular and reliable attendance is an essential job function.
14. Provide excellent customer service.
15. Complies with policies established by federal and state law, State Board of Education rules, and local board policy.
16. Performs other duties as assigned.

Supervisory Responsibilities: 

Manages, evaluates, and supports the performance of the Campus Service Technician staff.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Standard office equipment including personal computer and peripherals
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motions, frequent keyboarding, and use of mouse; occasional reaching
• Lifting: Occasional light lifting and carrying (less than 15 pounds)
• Frequent district-wide travel and occasional statewide travel; occasional prolonged and irregular hours.

DEADLINE TO APPLY:

Until filled

All applications will be reviewed.

Not all applicants will be interviewed.

Hiring Managers may choose to email you regarding this application.  Please monitor your email regularly for any communication.