Hybrid Food Service Field Coach bei Shell Mobility & Convenience

Job Summary:

We are looking for a dynamic, hands-on Food Service Field Coach to lead the transformation and growth of food service operations across our network. This role is pivotal in ensuring that every store delivers high-quality food, maintains rigorous safety standards, and provides an outstanding customer experience. The ideal candidate will be a natural leader and mentor, passionate about food, and committed to operational excellence.

Key Responsibilities:

1. Training & Coaching

• Deliver engaging, practical training sessions on food preparation, hygiene, and customer service.
• Coach and mentor store teams to build confidence, consistency, and capability in food service delivery.
• Support the onboarding and upskilling of new and existing team members, ensuring they meet brand and safety standards.
• Support New stores Opening

1. Operational Excellence

• Conduct regular audits and store visits to evaluate food service performance and compliance.
• Identify operational gaps and work collaboratively with store teams to implement improvements.
• Ensure all food safety, cleanliness, and hygiene protocols are strictly followed in line with regulatory and company standards.

1. Performance Monitoring

• Analyze store-level KPIs including food sales, waste reduction, customer satisfaction, and compliance scores.
• Provide actionable feedback and coaching to improve performance and drive continuous improvement.
• Partner with store managers to set goals, track progress, and celebrate achievements.

1. Product & Menu Execution

• Oversee the rollout of new food products, limited time offers, and seasonal menus.
• Ensure all stores are equipped and trained to execute menu changes effectively and consistently.
• Collaborate with marketing and supply chain teams to support promotional campaigns and product launches.

Qualifications:

• Minimum 3 years of experience in food service, QSR (Quick Service Restaurant), or convenience retail.
• Strong understanding of food safety regulations, HACCP, and best practices in food handling.
• Proven ability to train, coach, and inspire teams across multiple locations.
• Excellent communication, organizational, and problem-solving skills.
• Willingness to travel regionally and work flexible hours as needed.
• Valid driver’s license and reliable transportation.

Preferred Skills:

• Experience in multi-site food service operations or franchise environments.
• Certification in food safety, hospitality, or culinary management.
• Strong analytical skills with the ability to interpret data and drive performance.
• A passion for food innovation and delivering exceptional customer experiences.