Homeoffice Director of Operations bei Gear Wash

Director of Operations

Gear Wash is a rapidly growing company specializing in the advanced cleaning, inspection, repair, and customization of personal protective equipment (PPE) for first responders. As a subsidiary of Fire-Dex, a leading manufacturer of PPE for first responders, we are committed to serving those who serve by ensuring the highest standards of PPE maintenance and care. 

We operate 13 facilities and one mobile unit across 9 states, providing comprehensive PPE solutions to fire departments. Our mission is “To Serve Those Who Serve,” by enhancing the health and safety of first responders through innovative services and a dedicated team of professionals. 

 At Gear Wash, we are proud to be a family-owned and operated company with a strong and dynamic culture. We offer numerous opportunities for career development and growth, fostering a workforce that is motivated and engaged. Join us as we continue to grow and expand our operations, making a positive impact on the safety and well-being of first responders nationwide. 

Location: Remote (Approved U.S. Locations Only)
Eligible Locations Include:

• Georgia: Atlanta, Pelham
• Florida: Miami, Hudson
• North Carolina: Charlotte, Old Fort
• Ohio: Dayton, Medina
• Nevada: Las Vegas
• Tennessee: Memphis
• Wisconsin: Milwaukee
• Texas: San Antonio, Dallas
• 
  

Position Summary: 

The Director of Operations is a key leadership role responsible for driving revenue through effective operations, overseeing all Regional Operations Managers (ROMs), and ensuring the standardization of Gear Wash operations across all sites. This role aims to enhance efficiency, maintain consistent work standards and instructions, and support the rollout and maintenance of the work order tracking system, Gear Tracker. The Director of Operations will also be responsible for ensuring that every site has the proper verification and is compliant with the safety program. Additionally, this role will focus on managing the overall team, ensuring a great associate experience, and driving customer satisfaction and engagement. 

Key Responsibilities: 

• Leadership and Management: Oversee and manage all Regional Operations Managers, ensuring alignment with company goals and operational standards. Build a strong culture and enhance the associate experience across all sites.
• Standardization: Develop and implement standardized processes and procedures across all Gear Wash sites to ensure consistency and efficiency.
• Software Implementation and Use: Lead the rollout, adoption, and effective use of the new work order tracking system, Gear Tracker, across all sites.
• Verification and Compliance: Ensure that all sites have the proper verification and comply with company and industry safety standards. Manage a professional relationship with Underwriters Laboratories (UL) on behalf of all Gear Wash sites. This includes scheduling Verifications and check-ins, as well as helping site leaders to coordinate logistics of supply/test shipments as needed.
• Operational Excellence: Monitor and evaluate site performance, implementing strategies to improve productivity and operational efficiency.
• Safety Program: Develop, implement, and oversee the safety program to ensure a safe working environment for all associates.
• Customer Satisfaction and Engagement: Ensure high levels of customer satisfaction and engagement, including conducting quarterly business reviews (QBRs).
• Maintenance and Facilities: Oversee the maintenance and facilities management to ensure all sites and equipment are well-maintained and operational.
• Collaboration: Work closely with other departments, including IT, HR, and Finance, to support overall business objectives and operational strategies.
• Partnership with Business Development: Partner with Business Development to streamline new account onboarding, enhance operational efficiency related to customer retention, and participate in end-user site visits.
• Reporting: Provide regular reports to senior management on operational performance, challenges, and opportunities for improvement.

Qualifications: 

• Bachelor’s degree in Operations, Logistics, Business Administration, Engineering, or a related field or commensurate work experience.
• 7+ years of experience in general operations management, demonstrating a strong track record of improving operational efficiency, managing cross-functional teams, and implementing process improvements. Experience should include overseeing daily operations, managing workflow, and ensuring compliance with safety and quality standards.
• 3+ years of multi-site, multi-state operational leadership with a demonstrated track record of revenue growth, customer satisfaction, and associate development, preferably within the manufacturing or service industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Experience with software implementation and project management.
• Knowledge of industry standards, including NFPA, and safety regulations.
• Ability to travel to various Gear Wash sites as needed with an estimated 50% travel.
• Experience with personal protective equipment (PPE), maintenance and care is preferred.
• Live within 25 miles of a Gear Wash facility.

Physical Requirements:  

• Sitting: Ability to remain seated for extended periods during travel and meetings.
• Standing and Walking: Ability to stand and walk for extended periods, including walking through airports and client sites.
• Lifting and Carrying: Ability to lift and carry items such as luggage and promotional materials, typically up to 40 pounds.
• Reaching: Ability to reach overhead and at or below shoulder level to access items in luggage compartments and storage areas.
• Communication: Ability to effectively communicate verbally and non-verbally with associates, management, and clients during meetings, travel, and client site visits.
• Visual Acuity: Ability to have close visual acuity to perform activities such as preparing and analyzing data, viewing a computer screen, and reading documents.
• Driving: Ability to drive a motor vehicle for travel to Gear Wash and client sites, and meetings. 

Benefits: 

• Salary includes base and quarterly bonus potential
• Health, dental, and vision insurance
• Paid time off, including parental leave 
• 401(k) with matching, life insurance, EAP for entire family, discount programs and other perks
• Comprehensive training program

More About Us: 

• Our mission is to To Serve Those Who Serve
• Our values include fun, integrity, respect, and excellence = FIRE!
• Headquartered in Medina, OH – 780 South Progress Drive, Medina 
• 40+ years in business and family owned and operated 
• Multi award-winning organization - including recognition as a Top Workplace by NorthCoast 99 ten times over, Family Business Achievement Awards, Cascade Business Growth Awards, Smart Culture Award and Weatherhead 100!

Equal Opportunity Employer (EOE): 

Gear Wash is an equal opportunity employer to all, regardless of age (40 and over), ancestry, color, disability (physical and mental, including HIV and AIDS), genetic information, gender identity and expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, or any other basis protected by law. We are committed to a diverse and inclusive workforce and actively seek to ensure that our hiring and employment practices reflect this commitment.