Hybrid Collections Agent (Spanish Bilingual) bei Preferred Credit, Inc.

COLLECTIONS AGENT (SPANISH BILINGUAL)

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements. 

SCHEDULE: Full-Time, Monday-Friday 7:00am-4:00pm CST and every other Saturday, 8:00am-5:00pm CST.

COMPENSATION: Starting Pay $22 - $26 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact and build your career in a supportive, people-first environment? PCI is seeking a Bilingual Collections Agent who is empathetic, solution-oriented, and driven to help customers resolve payment concerns in a respectful and professional manner.  

This is an exciting opportunity to work in a values-based organization where you'll build positive customer relationships, use your negation skills, and contribute to PCI's success - all while growing a career and making a difference.

WHAT YOU’LL DO

• Engages with customers to discuss overdue accounts and explore repayment options.
• Negotiates and establishes payment arrangements that support customer needs and company policies.
• Maintains detailed and accurate records of all interactions and agreements.
• Communicates via phone, email, and written correspondence to support timely collections.
• Collaborates with the team to monitor account status and escalate when necessary.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
• Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
• Confident phone presence and ability to manage high call volumes professionally and empathetically.

Nice to have, but not Required! (We’ll train you!):

• 1+ year of collections experience.
• Prior experience in a call center setting.

LOCATION & WORK SETTING

• Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
• Schedule: Full-Time, Monday–Friday 7:00am-4:00pm CST and every other Saturday 8:00am-5:00pm CST
• Work Setting: In-Office 

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $22-$26 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].