Hybrid IT Support Specialist bei LJA

Title: IT Support Specialist            

Division: Corporate        

LJA recognizes that our success depends on the quality of the people we hire. We are currently seeking highly talented individuals that take pride in their work, function exceptionally well in team environments, and contribute to the overall success of the company. As a 100% employee-owned company, we promote an entrepreneurial spirit that helps drive the bottom line and the long-term professional and financial success of our employees. With more than 50 office locations, LJA is growing and ready for talented people to help us build our future.

Summary: The technical support team is responsible for answering and resolving technical support issues with workstation hardware & software products. The ideal candidate will be focused on providing excellent customer service, team-oriented, able to work on multiple tasks simultaneously, exude excellent verbal communication skills, able to document thoroughly, and excel at working independently.

 General Responsibilities:

• Travel throughout Texas to provide technical support, or moves/adds/changes to workstations at one of the 46 locations  
• Maintain, repair, and troubleshoot computer systems, computer peripherals, and software packages 
• Respond to incidents and service requests in the ticketing system, tracking time to resolve.
• Convert requests made over the phone, in person, online chat, etc. into a formal request.
• Meeting request SLAs and documenting resolutions and solutions.  
• Advanced troubleshooting of personal computers and laptops running Windows Operating Systems 
• Document, maintain, upgrade or replace hardware and software system  
• Install and update desktop software including but not limited to, AutoCAD/Civil 3D, Bentley products, Office 365, Adobe products, various engineering software applications, and other basic software programs 
• Image and deploy new workstations for new employees including installation, cabling, verify deliverables, and orientation.
• Remove spyware, viruses, bloatware, and other unwanted software when necessary.
• Troubleshoot and provide user support for hardware. Assist employees in setup for video conferencing. Printer maintenance/support 
• Train end users computer, email, audio/video, and telecommunication features and functionality  
• Troubleshoot physical cabling (voice & data) issues that affected workstation connectivity 

Required Education:

• Associate degree and/or equivalent work experience. High school diploma or GED - required 

Required Experience:

• Microsoft Networking, Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required 
• Proficient in Microsoft Operating Systems – required 
• Minimum of 5 years’ hands-on experience in Information Technology 
• Experience working in a medium-size business or larger for a year  
• Experience with Windows Servers - workstation or user management 
• In-depth understanding of LAN concepts  
• PC imaging and deployment knowledge/experience  
• Ability to thrive in a fast-paced environment 
• Certifications a plus (ITIL, A+, MCP, etc.)