Hybrid Service Writer bei TRULAND Equipment
TRULAND Equipment · Huntington, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Huntington
TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial, and agricultural applications. We pride ourselves on providing our customers with the best possible assistance from skilled and educated team members. We're looking for team members who strive to be the best, are dedicated, hardworking, and eager to learn. If you have the skills and desire to work in a fun, challenging, fast-paced John Deere Dealership....we want to talk with you!
Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.
Our Values
- Integrity: Do the right thing
- Trust: Do what we say we are going to do
- Simplify Business Transactions: Easy to do business with
- Urgency: Engage with a sense of urgency
- Respect and Teamwork: Work together to solve our customer's needs
- Imaginative Solutions: Create solutions with thoughtfulness and purpose
Purpose:
Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department.
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
- Maintains repair order system for completeness, accuracy, and timely billing.
- Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
- Updates customer profiles using equipment, hours, or other information from the customer repair orders.
- Maintains accessories and supplies and prepares replacement orders.
- May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
- Review all pertinent customer comments or suggestions with the location Service Manager.
- Maintains knowledge of John Deere and competitive products.
Experience, Education, Skills, and Knowledge:
- 1 year of experience in Service Department operations preferred.
- Experience with basic accounting practices.
- Experience with basic computer functions.
- Experience working cooperatively in a team environment.
- Experience communicating effectively.
- High School Diploma, GED, or equivalent experience required; Associates degree preferred.
- Valid driver’s license required
- Driving record that meets Employer’s insurance company requirements.
Comprehensive benefit package for full-time team members includes:
- Competitive bi-weekly wages
- Health, dental, and vision insurance
- 401(k) plan with company contributions
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Paid Time Off (PTO) and Paid Holidays
- Company-paid short-term disability & long-term disability insurance
- Life Insurance
- Team member discounts
- Access to additional voluntary insurance plans
- Employee Assistance Program (AEP)
- Company-provided uniforms
