Hybrid Branch Operations Supervisor -Kingsport, TN bei First Bank and Trust

First Bank and Trust is seeking a Branch Operations Supervisor in Kingsport, TN. The Branch Operations Supervisor will manage the day-to-day operations of the branch and is the primary contact for our customers. The Branch Operations Supervisor will provide our customers with superior and quality customer service. 

 KEY RESPONSIBILITIES: 

• Supervises and provides support to the retail staff. 
• Develops and enhances staff productivity through hiring, training, coaching and counseling.
• Works with the VP/Regional Operations Manager and VP/Training Officer to train newly hired Tellers/CSRs and Relationship Bankers. 
• Perform periodic and annual staff evaluations with assistance from the VP/Regional Operations Manager.  
• Greet customers and provide exceptional service during each interaction. 
• Open new accounts, process transactions, and assist with account maintenance. 
• Identify customer needs and other appropriate banking products and services. 
• Increases deposit relationships in the Lillington Area. 
• Educate customers on digital banking tools and services. 
• Ensure compliance with all banking policies, procedures, and regulations.
• Provide excellent customer service by addressing inquiries and resolving issues. 
• Maintain and balance a cash drawer accurately. 
• Promote bank products and services to meet customer needs. 
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Respond to customer inquiries in person, over the phone, or via email.

QUALIFICATIONS: 

• High school diploma or equivalent.
• Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing – preferred.
• Two years of previous supervisory experience. 
• Strong communications and interpersonal skills. 
• Attention to detail. 
• Basic computer proficiency and ability to learn banking software. 

BENEFITS FOR FULL-TIME EMPLOYEES:

• PTO Leave is 20 Days per year earned monthly.  
• First Bank and Trust recognizes 11 paid holidays, when the holidays occurs during the work week. 
• Medical, Dental and Vision Insurance coverage starts the 1st day of the month after hire date.  
• Employees are automatically enrolled in the bank's 401K/ESOP Plan.   
• First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary.
• First Bank and Trust provides long-term disability Insurance coverage. 
• Normal work week is Monday- Friday between 8:00 - 6:00.  

First Bank and Trust is an Equal Opportunity Employer                       EOE/AA/M/F/Disabled/Veteran