Hybrid Assistant Branch Manager bei Homans Associates

Homans Associates is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc.  We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies and accessories.  We have locations throughout New England, New York, and New Jersey.

As the Assistant Branch Manager, you will assist the Branch Manager in overseeing the daily operations of the branch, ensuring efficiency, safety, and exceptional customer service at our Portland, ME Branch. This role requires strong leadership skills, a deep understanding of distribution processes, and the ability to manage multiple tasks simultaneously. If you are a dedicated and experienced professional with a strong background in the HVAC distribution industry, we would love to hear from you.

Responsibilities :

• Assist the Branch Manager in managing daily operations of the branch, including sales, customer service, and logistics.
• Help in developing and implementing operational policies and procedures to improve efficiency and effectiveness.
• Assist in hiring, training, and supervising staff, ensuring they adhere to company policies and standards.
• Step in for the Branch Manager in their absence, making managerial decisions as needed.
• Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies.
• Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.
• Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location.  Prepares sales order or quote order.
• Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.
• Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.
• Works in the warehouse.
• Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Other duties as assigned.