- Professional
- Optionales Büro in Mexico City
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Customer Support project implementation area requires a manager who manages, evaluates, develops, monitors and successfully completes the implementation of solution installation projects, which include digital ones, in a timely manner. You should also be responsible for developing the project team so that it continually improves its skills and expands its scope.
Oversees the execution and completion of high complexity technology solutions projects in the professional services arena.
Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction.
Provides budget analysis, labor planning, and coordination of activities between client and company employees.
Monitors project completion from initiation through delivery to meet revenue and cost projections.
Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements. Typically utilizes management skills more than technical skills.
Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops, and evaluates employees to ensure the efficient operation of the function.
Requirements:
BS degree in industrial engineering or similar.
Master 's degree in administration or related is desirable.
Minimum 5 years experience as project implementation manager.
Experience in managing interdisciplinary work teams without direct report.
Experience in project management for the implementation of laboratory and/or hospital equipment and intermediate knowledge of LIS operation.
Knowledge of capacity planning methodologies and geographic distribution of field work teams.
Advanced English
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Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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