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Hybrid Project Coordinator II bei Astreya

Astreya · Dublin, Irland · Hybrid

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Job Description:

The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity. The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.
 

Roles and Responsibilities:

  • Work closely with the Facility providers and Smart Hands to drive the issues.

  • Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.

  • Assists with daily monitoring of the ticketing system and resolving them under defined SLA

  • Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.

  • Collaborates with various regional teams for ticket resolution.

  • Assists with identifying trends or recurring problems and escalates to team lead for resolution.

  • Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency

  • Assists with identifying and collaborating on new process improvement opportunities.

  • Communicate effectively, maintain and establish a good rapport team and client.

  • Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.

  • Attending and participating in client meetings as required.

  • Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
     

Required Qualifications/Skills:

  • 2 - 4 years of work experience in logistics or project coordination/management

  • Familiarity with Microsoft Excel and Google Suite

  • Excellent communication skills, both verbal and written

  • Positive attitude and dependable

  • Excellent customer service skills

  • Ability to work both within a team and independently

  • Ability to multitask and prioritize workload in a fast-paced environment

  • Ability to use good judgment, as well as problem-solving and decision making skills

  • Ability to maintain confidentiality and professional decorum

Preferred (but not required) experience and qualifications:

  • Project Management qualifications

  • Bachelor Degree or equivalent 

Physical Demand & Work Environment:

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively 

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

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